Accepted payment methods
Returns and exchanges
***Please note that because each item is hand-made to order, returns will incur a 30% re-stocking fee.
If you need your order EXPEDITED, please be sure to contact us through the Etsy *contact seller* tab to set this up. Please be aware that even with EXPEDITED orders, we may still need up to 48 business hours to get the order processed and completed depending on the size or products in the order.
Please take into account that we will not be able to respond to all inquiries immediately. It may take up to 48 business hours before we can respond to messages so please plan accordingly.
Please know that we will not be able to tell you exactly when your item will ship other than your item will ship within the allotted amount of time stated above. PLEASE plan accordingly and allow ample time for your custom made items to arrive (all items are custom hand made to order in the order they are received).
Also, we do not see notes to seller until we process your order which is sometimes several days later- If you need to contact us right away- the BEST way is to send a note through the Etsy *contact seller* tab ;)
**If you would like INSURANCE on your order, please contact us through Etsy and let us know (contact seller button) to add it right away (same day you order)!! We highly recommend this on larger orders!! We charge a very small amount for shipping (to save our buyers lots of money) so there is no tracking number or insurance on orders unless you send us a note that you would like to add it to your order.
INTERNATIONAL ORDERS: Please note that we have no way of knowing how long it will take your item to get to you once it has left the United States. There are varying arrival times due to Customs Offices. We will not replace "lost international shipments" until 8 weeks after shipment date.
Additional policies and FAQs
***If you need to contact us, please do so via Etsy Convos. Due to SPAM filters, we cannot guarantee that we will receive an email. Thank you!!!***