BarksALotBowtique

We expect all buyers to read and understand our policies before placing their order.

ALL CUSTOM ORDERS AND SPECIAL REQUESTS ARE FINAL SALES.
ALL INTERNATIONAL ORDERS ARE FINAL SALE.

Full refunds are ONLY given for defective merchandise. A photo must be sent within 10 days of the shipment date. The item must be returned to us in the original packaging. You will be refunded via the original payment form once your item is received by us.

Ordered the wrong size? We will process a ONE-TIME exchange for you! Please refer to our sizing chart that is posted with each listing. Our breed guideline is just a suggestion. Every customer has their own fashion preference. We suggest you take into account how furry your pet is around the neck.

The buyer is responsible for:
- The return shipping cost (sending the old item to us)
- The shipping cost for the replaced/new item ($4.00)
- A $2.00 restocking fee
- Paying the price adjustment (if ordering a higher-priced item)
- Returning the old item within 14 days from the original shipment date. The item must arrive in brand new condition without damage or signs of wear and tear to avoid additional fees.

Once the old item is received, we will send the buyer a new payment link. Payment must be made within 3 days before we start processing the new order. If you require a rush order, then an additional $5.00 will be added to your order.

CANCELLATION POLICY: CANCELLATIONS are ONLY accepted within 1 hour of purchase. Please understand that NO REFUND will be given on a cancellation request AFTER 1 hour of purchase.

**Barks A Lot Bowtique is not responsible for lost, damaged, or delayed packages that are the fault of the post office. Nor are we responsible for any additional taxes or tariffs.**

If you need to adjust anything to your order after it's placed, you must contact us within 6 hours. If a price adjustment is required, a new link will be sent, and payment must be made within 3 days before we start processing your order.

If you are unhappy with your item for any other reason, please contact us. Each request will be handled on a case-by-case basis.

Please understand that we are a small business that individually makes each and every item. We put a lot of time, effort, energy, and love into our accessories. We want all of our customers to be satisfied with their purchases! Our goal is to make our customers happy and to add a special flare to their pet's style.

We know our pets best! They love to play, wrestle, run, jump, swim and get dirty! We trust in the durability of our products, but please understand the product's normal tendency for wear and tear. Expect this item to show signs of distress and destruction if your pet is one with a lot of energy and activity in its life :)

Payment is kindly accepted through PayPal or via credit card at Direct Check out.

No items will be sent until payment is received.

Contact us with any questions or concerns.

*PLEASE double check your address* For any packages that are returned to us due to incorrect or insufficient address can be corrected and mailed again. We will contact the buyer regarding the mistake and the buyer accepts the responsibility for the new shipping cost.

All orders are shipped through USPS First Class Mail to the address provided with your payment method. Please make sure your address is up to date. Once packages are place in the hands of the postal system we are no longer liable for them. We do provide tracking with all packages.

We offer a shipping upgrade to Priority Mail 2-Day for all orders being shipped within the United States. Message us with any questions. We will do our absolute best to accommodate any requests. We ask that you please keep in mind that all of our orders and items are made to order. Thank you!

Most of our items are ready to ship within 3-5 business days. Please allow 10-14 days (processing time + shipping) for custom order requests! However, during the holidays or high volume times this may become longer. Please order early during the holiday season to avoid disappointment. Please contact us if this is a concern.

Gift options are available. Please leave name/address in the "note to seller" section if you would like it directly shipped to the recipient.

Please allow extended time for International orders.

Once packages are place in the hands of the postal system we are no longer liable for them. We do provide tracking with all packages.