barnowlprimitives' Shop Policies
Welcome to my etsy site...and thanks for dropping by Barn Owl Primitives.
A few years ago I asked my dad to help me cut out a few wooden snowmen to give as Christmas gifts! Who knew that it would snowball (please pardon the horrible pun) into this fun little business - well, that would be my supportive husband!
Growing up, I spent many weekend days in my mom's antique shop and it's there that I developed a love of 'all things old'! I graduated from Virginia Tech and after several years in the corporate world, I've been blessed with the opportunity to stay home and raise two beautiful young kids! I didn't miss working outside the home, but I was feeling like I needed some sort of identity besides "Maddie and Connor's Mom". Now I have the best of both worlds! In my spare time (which means when my kids are sleeping) I'm able to do what I love ~ paint, craft and create (with things that aren't necessarily 'washable'!)
Thanks for taking the time to browse my site! If you like what you see, please stop back by! And if you see something that you'd like to take home to your nest, please just let me know!
Payment is expected at time of purchase through PayPal or Etsy with a credit card.
Etsy is very user-friendly. If you are new to Etsy, here is a link to help you out with your purchase:
We ship via USPS. We use FedEx Home Delivery for our oversized items. Signs that say made once ordered and custom orders take 4-6 weeks to create and will ship upon completion. Please read each item description carefully. If you need something shipped sooner or via a faster method (Next Day Air), please convo with me regarding your requirements PRIOR to purchasing.
For shipping outside the US, if you do not see your country listed, please convo with me for a shipping quote. Many of my signs are large and heavy, so shipping will vary based on location.
Any VAT, custom fees or duties are the sole responsibility of the buyer. We mark custom forms accurately and according to US laws. If you need information on your country's rates, please contact your local post or customs office.
Your package will be shipped to the address on your Etsy receipt unless otherwise noted on your order.
Giving a gift? I will gladly send your package to a gift recipient with free gift wrapping.
Refunds and Exchanges
All of my original designs are 100% satisfaction guaranteed. If for any reason you are not completely satisfied with your order upon receiving it, I will gladly refund the full amount. The buyer is responsible for return shipping, unless the item is damaged or was grossly misrepresented. (must contact me within 7 days from receipt for refund). Refunds are issued after we receive and inspect the item.
Due to the personal nature of custom items, they are not returnable.
Additional Policies and FAQs
Many of my items are distressed and antiqued for an aged, vintage finish. All our wood is hand cut and hand painted, so no two are exactly alike. Please read each item description carefully and convo with me if you have any questions about a particular piece!
All designs and photos owned by Barn Owl Primitives, LLC: © Copyright 2009-present. All Rights Reserved. Any and all infringements of the same shall be directed to Barn Owl Primitives’ legal counsel for immediate action.
Last Updated January 10, 2015