Basmati is taking a short break


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Shop policies

Last updated on February 6, 2011
This is a short summary of my shop policies. I want you to enjoy the experience of buying from me, and have tried to keep things simple. Thank you for looking at my shop!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Returns are only accepted if items are damaged or faulty. I cannot take any responsibility for items lost in the post, I will keep a receipt for your item and follow things up with Royal Mail if this happens.
I mainly like to use Paypal, however if you are in the UK you may send me a cheque or postal order. However I think most of you will agree that Paypal makes things easier (and quicker!) for both parties.

I would prefer it if you paid within 48 hours of purchasing, although if this isn't possible please contact me and perhaps we can work out an alternative arrangement.
I ship as soon as possible, if an item is a custom order please check the listing for lead times. Currently I ship within 3 days of payment.

International postage is sent using airmail, this is not insured unless requested, in which case I will work out any additional shipping charges.
UK post is first class Royal Mail.

I try to package items securely, if you are buying cards or textile art, your piece will be sent in a rigid envelope.

The buyer is responsible for any international customs charges incurred.