Full refunds will be given if items are not as described. Other than that we will give a refund of the item price less shipping costs within 5 days of receipt. All items must be returned in the exact same condition as they were shipped. Please ask all questions before purchasing.

If you are ever unhappy about any aspect of your purchase experience please talk to us! Your complete satisfaction is very important to us and we will work out whatever situation you may encounter. Honest!

We appreciate your payment via PayPal or Etsy Direct Payment. E-checks are available to you via PayPal but they do delay shipment. Any custom fees & duties are the responsibility of the buyer. Please be aware of the rules & regulations of your home country.

We are happy to reserve items for you for a reasonable amount of time. When requesting a reserve listing please let us know when we can expect completion of the purchase. Unless previously arranged items held more than 5 days without purchase will be converted to a public listing. If you change your mind about the reserve please let us know. Thank you!

We offer FREE OR DISCOUNTED WORLDWIDE SHIPPING with a minimum purchase! Our everyday cost saving shipping policy is:

U.S. Domestic - orders of $35.00 and up get FREE 1st class shipping w/delivery confirmation.
International - orders of $100.00 and up get a 50% DISCOUNT on 1st class shipping cost.

This applies to regular item listings only. Special shipping requests may not be included, please inquire. Shipping refunds will be issued through your payment method - either PayPal or Etsy Direct Checkout.

Postage rates are beyond our control and if you have any questions about the shipping cost of your order please convo us. I am happy to weigh out the items for you to provide the most accurate estimate possible. Postage costs are like New York sales tax "We don't charge it - we just collect it."

We ship First Class in a bubble lined mailing envelope via the USPS and will price shipping fairly and accurately. Heavy items may be upgraded to Priority Mail only if absolutely necessary or requested by the customer. All items will be carefully wrapped in double or triple bubble wrap. Delivery Confirmation is included on all domestic packages & select international destinations.

We ship internationally via the USPS with the same care that we ship domestically. First Class International is our preferred method and as we use Endicia for our postage /customs forms we are able to insure packages to most countries. Please convo me if you have any questions.

We always submit customs forms and describe the package contents as "craft supplies." This is a fair and honest description that seems to work well in all countries. Please do not ask us to misrepresent the value of your package! Any custom fees & duties are the responsibility of the buyer. Please be aware of the rules & regulations of your home country.

Please contact us with any questions or special shipping needs that you may have.

If you live in NY & have a tax number please convo us so we can arrange to receive a copy of your resale certificate. If we do not receive this we will have to charge sales tax on your purchase.

Privacy policy:

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Marie Dick, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Info [!at] eastofoz.com.