Dragonfly Bouteek, Inc. is more than just a jewelry and gift store, we are a purveyor of beautiful, quality pieces that are accessible to all. Founded in 2015 by our passionate owner, Evelyn, Dragonfly Bouteek aims to make the experience of buying and giving jewelry personal and special. From her humble beginnings as a Logistics Coordinator, Evelyn was able to bring to life her vision of creating an online boutique that sells not just jewelry, but memories that you can wear. Her commitment to her craft shines through in every personalized piece she designs, and her love for what she does resonates with each happy customer.

Our services extend beyond selling stunning jewelry. We offer gift wrapping, engraving, and a lifetime replacement guarantee on most of our items. Our products are not only crafted with quality in mind, but also with our diverse audience. We cater to both men and women, creating pieces that suit a myriad of styles and personalities. What truly sets Dragonfly Bouteek apart from competitors, however, is our relentless commitment to customer service and competitive pricing. We understand the value of a happy customer and strive to offer the best possible shopping experience. We do this by being always available for our customers, providing prompt assistance even with delivery issues, and ensuring our customers' satisfaction with our services. Dragonfly Bouteek is more than a business, it's a labor of love, and we hope to share that love with you in each beautiful piece you buy from us.

FAQ
What types of jewelry do you sell at Dragonfly Bouteek?
We sell a wide variety of jewelry, including necklaces, bracelets, earrings, and rings. We specialize in personalized pieces that you can customize to make truly unique.

What does the lifetime replacement guarantee cover?
Our lifetime replacement guarantee covers most items in our store for any manufacturing defects. If you ever have an issue with an item, contact us and we’ll assist you with a replacement.

How does the engraving process work?
When you choose an item that can be engraved, you’ll have the option to enter your desired text before checkout. We’ll then use precise techniques to engrave your message onto the piece.

What should I do if my package is missing or not delivered?
If you’re having issues with delivery, please contact your local post office first. If the problem persists, contact us with a signed statement confirming your actions, and we’ll assist you further.

What materials are your jewelry pieces made from?
At Dragonfly Bouteek, we use a variety of high-quality materials in our jewelry, including sterling silver, gold, semi-precious metals and high-quality gemstones. Each product description on our website will specify the materials used for that particular piece. We are committed to quality and durability in all our pieces, ensuring you receive a product that not only looks beautiful but stands the test of time.

Note: Should you have any delivery issues with USPS (missing packages, non-delivery), we recommend that you CONTACT your LOCAL POST OFFICE as the USPS hotline is unfortunately NOT helpful. Your local post office will provide QUICKER and BETTER ASSISTANCE. Ask who delivered the package and ask for the details of that day's delivery. They are used to these questions and will generally provide helpful information. If a package does not show up at all, please FILE A CLAIM with USPS. We can ONLY reimburse you or re-ship your order upon receipt of a SIGNED STATEMENT from you (on paper and sent to us as an attachment to an email) confirming that: (a) you took all available measures to track down your package; (b) you contacted your local post office; and, (c) you checked with neighbors or colleagues and that this was all to no avail. Thank you for understanding!