beadmag's Shop Policies
Creating jewellery is something I enjoy and am passionate about, so please feel free to contact me if you have any questions. I look forward to hearing from you.
I accept paypal only. Payment is due at time of purchase and orders are not shipped until payment is received.
If payment is not received within 3 days of purchase the order will be cancelled.
Should you change your mind after agreeing to make a purchase please message me to let me know as soon as possible.
Orders to the UK are sent via Royal Mail . All orders to countries outside of the U.K are sent by standard Royal Mail Airmail Delivery.
All items will be shipped only after full payment is received and cleared. Rates do not include tracking or insurance. If you require registered post, please leave a note in the 'message to seller' as you check out.
Items will be shipped within 2-3 working days upon receipt of payment and any delay will be notified.
Please ensure your mailing and email addresses are current and the same in both Etsy and Paypal.
Buyers may be subject to customs or import tax charges on items shipped from overseas. These charges are the buyers responsibility and must be covered by them.
For non-receipt of an item, I am happy to offer refunds or replacement of items not received within 30 days of shipping.
Refunds and Exchanges
Customer satisfaction is extremely important to me and I want you to be happy with your purchase, I will gladly exchange items (less shipping costs & in the case of earrings, the cost of the earring wires, which must be replaced for hygiene reasons).
In order for a refund, the item must be returned within 7 days of receipt, unworn and in the original condition. Please contact me prior to returning an item. Return shipping is the customer's responsibility.
Additional Policies and FAQs
Custom orders are welcomed - simply contact me with your request / needs and I'll get back to you. These might take slighty longer to create, as materials may have to be sourced.
I am happy to reserve items but the reserve will be lifted after 3 days if the item is not purchased.
Last Updated February 25, 2011