REFUNDS. We will refund your purchase in full within thirty (30) days of purchase if you return the product in the same condition we sent it. You assume all return shipping costs and any other fees associated with the return process.

USPS LOSSES, ETC. We assume no formal responsibility for losses or damage during shipping, but we'll make a good faith effort to follow up on the issue.

EXCHANGES. We don't do them. Sorry! See above for our refund policy, though.

We only accept PayPal, and only of the usual "pay us and we will ship the product to you" variety. eChecks and other PayPal-approved forms of payment are fine, but if it's something that takes a long time to clear, we may hold your shipment until we receive the payment at our discretion.

SHIPPING METHODS. Our shipping rates reflect a USPS First-Class Mail Parcel, and you'll need to contact us to negotiate other shipping methods if that's not OK. Packages should arrive within a week of you receiving the "label printed" email, but as of yet we do not have omnipotent mastery of the USPS. Our apologies. All sprites ship in retail bubble mailers, with any fragile pieces secured by cardboard or other rigid packaging.

SHIPPING RATES. We know that shipping costs suck, so we try to offer rates as reasonable as possible within the Etsy framework. We're open to feedback about our shipping rates, so please let us know how you feel about them.

INTERNATIONAL SHIPPING. As of this writing, we're still fairly new to international shipping, so please give us a few days' leeway to get your sprites out. We'll do our best to communicate with you regularly if we run into any snags. International shipping rates may change without warning.

Please check out beadsprites.com for more information about our business.