BearSpringsWoodworks
Hays, North Carolina
Shop policies
Last updated on
November 21, 2019
Welcome to our store! Bear Springs Woodworks specializes in high quality handmade crafts that may be enjoyed for years to come. Please browse around - we are sure that you will find the perfect gift for yourself or that special someone - if you would like you may place a custom order - we can even use material from something sentimental to make you a custom item (such as a piece of wood from your old home place or grandmas old broken rocking chair). Contact us with any question or for more information on custom orders and please enjoy looking around our store!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are unhappy with your order for any reason please contact us within 3 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.
Payment
We accept PayPal, Credit Card and Debit Payment in US Dollars.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Payment must be made in full and have cleared before the item is shipped.
Custom orders will require a 50% deposit upfront with the balance due before shipping. Payment plans will be considered and worked out on a case by case basis - but item(s) will not be shipped until final payment is made.
If you are having any issues with Payment please do not hesitate to contact me and we will assist you in anyway that we can.
In the event of non-payment (if not paid within 7 business days and no other arrangements have been made) - we will consider the order cancelled and the item will be re-listed and sold to another buyer. We WILL leave negative feedback for non-payment with no-response to emails.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Payment must be made in full and have cleared before the item is shipped.
Custom orders will require a 50% deposit upfront with the balance due before shipping. Payment plans will be considered and worked out on a case by case basis - but item(s) will not be shipped until final payment is made.
If you are having any issues with Payment please do not hesitate to contact me and we will assist you in anyway that we can.
In the event of non-payment (if not paid within 7 business days and no other arrangements have been made) - we will consider the order cancelled and the item will be re-listed and sold to another buyer. We WILL leave negative feedback for non-payment with no-response to emails.
Shipping
Orders of in stock items will be shipped within five business days via USPS - Priority. Shipping on custom orders will be as soon as the item(s) is/are finished - details will be determined when orders are placed.
If your order is a gift going directly to the recipient, We can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a postcard) in the "Note to BearSpringsWoodworks" during checkout.
Shipping may be combined for items going to the same address - contact us fore more information and a quote.
If your order is a gift going directly to the recipient, We can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a postcard) in the "Note to BearSpringsWoodworks" during checkout.
Shipping may be combined for items going to the same address - contact us fore more information and a quote.
Additional policies and FAQs
CUSTOM ORDERS -
Custom orders will be priced according to the order - please feel free to contact us with your needs and we look forward to working with you on your one of a kind design.
MULTI-ITEM DISCOUNTS
Request a discount - discounts will be considered upon request with a purchase of 5 or more items if the items are $20 each or more. Shipping may also be combined for items going to the same address - contact us for a discount and shipping quote on multiple items.
Custom orders will be priced according to the order - please feel free to contact us with your needs and we look forward to working with you on your one of a kind design.
MULTI-ITEM DISCOUNTS
Request a discount - discounts will be considered upon request with a purchase of 5 or more items if the items are $20 each or more. Shipping may also be combined for items going to the same address - contact us for a discount and shipping quote on multiple items.