At BeauMelange we try our best to give our shoppers confidence that we care about communication. We convo the buyer as soon as we possibly can to give thanks, let you know that payment has been received and state when we will ship the pieces(s), and the status of custom made items.
Accepted payment methods
Returns and exchanges
Any case that is refunded, we don't refund the shipping costs after something is shipped.
We know that Etsy is always under development and there may be some things that go awry from time to time. We are here to help. If you prefer not to use Paypal, or Paypal is giving your grief, please send a message to us and we can arrange for alternate payment. Your sale will already process as "sold," and we'll contact you if we notice you have chosen not to use Paypal - WE ARE FLEXIBLE.
For International shipping, please keep in mind that items shipped has to go thru customs before continuing in route to you for delivery. We have found that international shipping has taken an average of 15+ days in some cases depending on distance country's customs. So we ask that you keep that in mind when ordering. We make every effort to see that all items arrive on time as agreed between you and us but no control of international packages once they leave our hands and goes to customs. We make every effort to assist you if your package is late or missing. USPS suggests that you go to your local country's customs with the customs shipping number that we give you so you can find it's location. Please make sure that we also have sufficient time to receive your payment, wait for it to clear, make the item, and then ship it to get it to you within your deadline
If we have over charged you in the amount of $5 or more for shipping we will refund you that amount. Please keep in mind the refunds will only be if more than $5 or more.
Additional policies and FAQs
Time: Depending on the item being created, most custom items can be completed within one week, sometime less. For high volume periods, please allow two weeks. We will discuss your time frame and our availability during conversations.
Agreement period: We don't make it until we both agree. Sometimes it takes a while to get the details on a custom request just right. We get it. We want everything to be as perfect as you want it to be. We sometimes work with vendors to gather the supplies needed for your special item and that takes time. We may also need to schedule your project in with others and need to be observant of everyone's time. With that, we ask that communication be as efficient as possible and that the custom listing be purchased upon receiving the link. Delays in this arrangement may delay the making of your item and having it delivered on time. We will remove custom listings if not purchased within three days or within a reasonable amount of time given the urgency and deadline of the project.
Deposit: We respectfully request a 50% deposit on all custom items. This policy shows your sincerity of purchasing the item upon completion and will assist us in purchasing the supplies needed to make a unique item for you. Once your special order is started we do not return your deposit. There may be a few exceptions to this, please converse with us regarding those exceptions.The final payment will be due upon completion and before we ship. If you pay by echeck then we wait till we receive word that the check/e-check has cleared.
Communication: We pride ourselves in our ability to quickly respond to inquiries and convos. We attempt to be as thorough as possible in getting all of the details about your custom project before we make it and set up a custom listing for you. We communicate throughout the process and provide pictures of the progress when appropriate and if available during the creation of your item. You will also receive a convo upon completion including an image of the final outcome of the item.
If for some reason, you have changed your mind about an inquiry of a custom item, kindly let us know so we can take it off our work orders. Our feelings will not be hurt. We promise.
If you change your mind during a custom order, a refund will not be made on the deposit.