Beautyland

If for any reason you are unsatisfied with your purchase, you may contact me for a refund or exchange. The customer must contact me within 1 week (7 days) of delivery (as confirmed by USPS tracking info) and the item must be returned in an unused condition (not washed or used in any way). Shipping costs are non-refundable and the buyer must pay return shipping to return the item for a refund. In the event of an exchange, the buyer must pay for return shipping of the unsatisfactory item and to have a new item sent in its place. The items must be returned in original unworn condition during 10 business days. If purchase not will be returned during 10 business days, money not return.

I CANNOT ACCEPT RETURNS ON CUSTOM WORK since it was made especially for you and cannot be resold. This includes BRIDAL ORDERS, bags made to buyer's personal specifications, and any order with personalized labels.

In the event an item arrives to you in a damaged state, please contact me immediately so we can work out a mutually agreeable solution.

LOSSES:
All domestic packages are now sent with tracking info so we can track down a lost package. If through some rare, but major screw up on USPS's end, the package is truly lost, I will be able to offer a refund minus shipping fees + cost value on the lost item(s). In some cases, I may be able to remake the item, but many of my items are one of a kind, so it may have to be substituted with an item of a similar value. I will work with the customer to see what can be done in this case. The customer will be asked to pay additional shipping charges for the second item.

For international buyers:
The above policy for domestic losses now applies to the following countries because delivery confirmation is now included: Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Israel, Netherlands, New Zealand, Spain, and Switzerland.

Because I cannot add delivery confirmation without incurring a huge shipping fee, international buyers to countries other than the ones stated above assume all risks if a package is lost. I will not offer a refund or send out a replacement item for lost packages. If buyer is willing to pay the extra shipping fee to have the package sent with tracking info, I can set up another invoice to make up the difference.

I accept payment via PayPal.

All items must be paid for within 24 hours. If you need extra time, please contact me to let me know. Transactions not paid for within 3 days of purchase will be cancelled.

Items will be shipped within 2 business days after receipt of payment. If paying by e-check via PayPal please allow for extra 4-5 days for the check to clear.

Please make sure your shipping address is the PayPal confirmed address.

Shipping is with delivery confirmation.
Insurance is included up to USD 200. Contact me if you require extra coverage.

US CUSTOMERS: Most packages are shipped via USPS First Class Mail with tracking info. Due to weight, large yoga bags and bridal orders are shipped via Priority Mail with tracking.

It is very rare for a package to get lost. Please contact me immediately if you suspect your order has been lost so I can use the tracking info the USPS provides to see if they can track it down.

INTERNATIONAL CUSTOMERS:
All international packages are shipped via First Class International which is the most economical shipping method. Delivery varies according to destination, but usually takes 1-2 weeks to reach most destinations. Western Australia usually takes 3-4 weeks. Delivery confirmation is now Included on shipments to Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Israel, Netherlands, New Zealand, Spain and Switzerland.

International packages can be sent via Priority Mail International (takes about 6-10 business days to arrive) and Priority Mail International Express (takes 3-5 business days to arrive). These expedited shipping options are available at checkout.

CUSTOMS/VAT INFO:
Sometimes customs fees are assessed when your item arrives in your country and an import VAT (value-added tax) is applied. Please be aware of what your country's import VAT rules and limits are. I WILL NOT PAY FOR CUSTOMS DUTIES/HANDLING FEES APPLIED ONCE YOUR ORDER ARRIVES IN YOUR COUNTRY. The UK in particular has a very low limit (15 pounds sterling) for imported goods and will charge both import duty as well as a handling fee for orders exceeding this amount. These fees are not included in the shipping charge you pay to me. That only covers my cost to ship from the U.S. to your country. Please look up these costs PRIOR TO PURCHASE.

***I also cannot be held responsible for international packages lost if they were purchased without tracking.

FEEDBACK POLICY:
goodmarvin appreciates your positive feedback. If for some reason, you are not satisfied with your purchase, please contact me first prior to leaving NEGATIVE OR NEUTRAL FEEDBACK. I will do my best to come up with a reasonable solution for both of us. I am a very small business, so having satisfied customers really does matter to me :)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices
ETSY Privacy Policy: https://www.etsy.com/ca/legal/privacy/
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly via convo or email at beautylandya [!at] gmail.com
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Link to ETSY Seller Policy https://www.etsy.com/ca/legal/section/sellers
Terms of Use https://www.etsy.com/ca/legal/terms-of-use/
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
You can check if the service is Privacy Shield certified following this link: https://www.privacyshield.gov/list
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe some of these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
You can read more following this link: https://gdpr-info.eu/chapter-3/
For purposes of EU data protection law, I, Irina Kupryukhina, am the data controller of your personal information. If you have any questions or concerns, you may contact me at beautylandya [!at] gmail.com.