Mad Hatter Top Hats

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Shop policies

Last updated on May 9, 2022

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My goal is to deliver a beautiful product in fantastic condition to someone who will cherish it.
I want you to be happy and tell your friends. I want you to come back for more.
I am a covo friendly shop and appreciate communication, honest but not abusive. I am happy to take on custom orders.

Accepted payment methods

Returns and exchanges
You will have three days upon reciept to return an item.
You will be responsable for ALL shipping charges.
In order to return an item please send a convo within the set time boundry and wait for confirmation.
An item dammaged in shipping may be returned in exchange for a refund or I will ship a duplicate if at all possible.
If the item was dammaged in shipping, the item must be repackaged and retuned to seller. I will refund the shipping charges.
I accept paypal.
Purchases will not be shipped until payed in full. Payment is expected within a resonable period of time or the item will be relisted at seller's discresion.
Taxes have been built in to the price of the items for sale.
I aim to ship you the product you want as quickly as possible.
Therefore, any cancellations must be RECIEVED, CONFIRMED and OK'd by me before the item ships. If I agree to a return after an item has been shipped, ALL shipping charges will be paid by the purchaser.
Custom orders require a non-refundable down payment of 1/2 and must be paid in full before shipping.
INTERNATIONAL ORDERS: I am willing to do International orders, if you would please convo me before ordering, so that I may research shipping costs for you as well as set up a reserved listing..
Buyers are responsible for customs costs.
Please convo me before purchasing with any questions or additional needs.
YOUR SHIPPING ADDRESS: Your order will always be shipped to the address you provide at the time of payment via Etsy. Please be certain your name is current and your Etsy and PayPal addresses are the same to avoid confusion. I will not be held responsible for shipping to an address that is not kept current by the buyer. If you are shipping a gift, please let me know via convo when purchasing so that it will ship to the right address.
All purchases will be shipped out within 3 to 5 business days of recieved and confirmed payment.All purchases will be shipped USPS unless buyer states otherwise; in which case additional charges may apply. Faster shipping methods are available for an additional charge upon your request.
I am willing to ship to other countries but will need to be convoed before purchase in order to research shipping and set up a reserved listing.
Additional policies and FAQs
Custom orders:
Take LOTS of time, so don't delay if you have your heart set on something!

Wholesale Policies:

To receive wholesale pricing the following must be submitted:
Business/Organization name
Printed copy of: # of your sellers/resale permit, Tax ID
These can be mailed to:
Brandy Johnson
3061 Areca Ave.
Naples, Fl.
or faxed with cover sheet to:


Opening Order> $300.00 ($100.00 per style/theme)

Reorders> $200.00($50.00 per style/theme)

Minimum per "Theme">
I am very happy to work with you on a custom color scheme or theme, such as girl, birthday, bold color, dinosaurs etc.
The minimum per theme must meat the dolloar minimum required.

Each set in a "theme" may or may not contain the exact same style of a product depending on what supplies are available for use.
If you prefer all 5 in a set to be exactly the same, please specify it at the time the order is placed. It cannot be changed later. It is not always possible for hats to be exactly the same,it depends on how my supplies come packaged.


Paypal through Etsy
Credit Card over the phone

Opening order> paid in full up front.*

Reorders> 1/2 up front, 1/2 due upon completion to ship.*

I do not offer 30 days or an account at this time.

*All payments are nonrefundable as all orders are custom.

Not included in the cost of the hats. Buyer is responsible for all shipping.
Insurance is added on to each shipping charge.

Cancellations, Refunds, Returns:

MUST be received in a time stamped form (send an email) within a 72 hour period of an order being placed.

Refunds and Returns>
will be CONSIDERED on a case by case basis, as each product is custom made for you and at your request. Please take this into consideration when you place an order.
Turn Around:
You can expect an order/reorder to take a minimum of 3 months.
If I am backed up further, I will notify you within 72 hours.

Final note:
As a small shop, I do not have the resources to keep a ton of the same supplies in stock. Not every supply I use is reorder able, and it is unlikely you will be able to order a second shipment in the exact same print and accessories. However, I’d be happy to check; and if unable, I can easily do something along the same line.