It is important to remember that while we do our best to choose the brightest & clearest gemstones, they do come from the earth. We consider natural inclusions a part of their beauty. If you are not happy with your purchase for any reason, please let us know & we will be happy to arrange an exchange or return.
Shipping will not be refunded on returned items.

Custom orders are non refundable. If there are any concerns with quality of the items received, please contact us within 48hrs of receiving your order.

Paypal is currently the only form of payment that we accept. If you do not have a Paypal account, you can still pay credit card via their site, or an invoice can be sent to you. E-checks are not accepted.

Items on reserve will remain so for 3 days. Unless other arrangements have been made, these items will be returned to standard listing after this time. Items can be removed from reserve at our discretion, if we feel the customer is not serious about their purchase.

If for any reason we are unable to fulfill an order, the customer will be contacted & payment including shipping will be refunded to the customer unless other arrangements have been made.

CUSTOM ORDERS
Custom orders can be made upon request. All custom work requires payment in full before the order is complete. 100% of the order is due for custom orders under $200 before we begin order creation. A 50% deposit is acceptable to begin creating orders $200 or more. Customers should be aware the remaining 50% is due upon completion of the order. Items will not be shipped until final payment is received. We do our best to keep clients updated during the design and creation process.

Custom orders are nonrefundable. Please view our return policy for additional information.

Custom orders will hold for 1 week unless other arrangements are made. If payment is not received, the custom item will be un-reserved & made available for sale in the shop.

If you have questions about payments, please convo us or send an email to info [!at] beesandbuttercups.com before you make your purchase.

We ship via USPS, first class mail. Rush orders require an additional shipping fee. Arrangements will need to be made before placing your order.

Shipping costs do not include registered mail or insurance. Please convo us if you would like to add any of these to your order.

Your items will be shipped to the address on your PAYPAL account. If you would like to ship elsewhere, please include this in the special instructions section of your purchase.

Custom orders will not be shipped until final payment has been received.

All internationally shipped items may require the payment of duties and custom fees. They are the responsibility of the buyer. Please contact your local customs organization for more information. Please allow a minimum of 14 days to receive your international order.

Shipping will not be refunded on returned items.

All pieces are wrapped with care. If you would require gift wrapping, please let us know, we will be happy to help at no additional charge.

Please use care when handling each jewelry piece. To keep being tarnished or scratched, we recommend avoiding wear in the shower or pool. After prolonged wear, some may become tarnished. Please use the appropriate cleaning solution & cloth to restore them to their natural shine. We do not recommend wearing our jewelry during sports activities or to bed due to the delicate nature of some of the materials.