BlackTeeCup

🛑Once an order is shipped we are not responsible for late or lost packages. Please contact the USPS to file a claim after 14 business days.


**For Custom Invitations and Wedding Programs**


Since every invitation and program I make is customized for each unique and individual customer, I cannot offer refunds once your items have printed or you have received your files.

It is the customer's responsibility to proof all items and provide their final approval prior to printing. I will always try to catch things on my end, however, once the final files are approved by the customer, BeforeTheCake is not responsible for any spelling errors, grammatical errors, etc. that were APPROVED. If you receive an order that you approved but find out it's wrong, I will be happy to reprint, but I cannot offer refunds for the error and will have to charge for the reprint. Discounts etc on the reprint will be dependent on the situation. If you receive an error that was my wrongdoing (such as printing a file that was NOT approved), I will provide the fixed item at no extra charge.

**COLORS**

Colors vary across monitors! I cannot guarantee that the color prints the same way it appears on your monitor. I highly encourage my customers to order a printed sample before we print the whole order to make sure it is what you are looking for!

Nothing is made until purchased.

I do not include printed receipts with any of my packages. The receipt is kept electronically online and can be accessed from your own computer whenever you wish.

All packages weighing less than 16 oz will be shipped via First Class mail unless buyer purchases shipping upgrade at check out. Shipping insurance is NOT offered for First Class packages through USPS. If you want to insure your package, please purchase priority mail at check out.

We suggest using USPS Priority mail because USPS offers insurance for priority mail and express mail. If you have other preferences please message me and I will work with you to accommodate your needs.

🛑Once an order is shipped we are not responsible for late or lost packages. Please contact the usps to file a claim after 14 business days.

We do offer international shipping as well. Shipping internationally will go smoothly the majority of the time. Occasionally, a package can get stuck in customs. We cannot be responsible for these delays. It’s nearly impossible to track a package once it leaves the U.S.

The buyer is responsible for any additional fees that may be charged at customs.

If you have any questions or concerns, we are always available via convo of Etsy. Please, please, please let us know if you are dissatisfied before leaving feedback; we are always willing to work with you! Thank you!