simple everyday / modern / vintage inspired

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Shop policies

Last updated on February 14, 2011
Welcome to BelaDonna Jewels!

If you have any questions or concerns please don't hesitate to contact me at BelaDonnaJewels [!at] or through Convo.

Everything is carefully handcrafted with love and care in a 100% pet free and smoke free environment.

I strive to create beautiful, unique, affordable, one of a kind, different designs that you won't find anywhere else, and make sure all of my customers are happy!

I would do custom work uniquely for you. Send me a Conversation or email to BelaDonnaJewels [!at] and let me know what you’re thinking of!

I am always listing new items. Please check back now and then to see the latest in my jewelry collection.

Thank you for supporting my passion! ♥

Accepted payment methods

Returns and exchanges
♥ Customer satisfaction and delight are my main goals!

Should you for any reason are dissatisfied with your purchase or if your item does not meet your expectations, please contact me asap or within 3 days of receiving your order. I will either refund your cost (not including shipping), offer exchange OR store credit for another piece.
***I would require picture(s) the item as proof***

Note: Customer is responsible for return shipping cost. Items should be returned in condition they were sent at your expense within 7 days.

Instead of a general policy, I'd like to work on a case by case basis as I'd like to get to know my customers as well. I believe that each purchase and each person are different.
♥ I do accept PayPal or credit cards. Purchases will not be shipped until payment is confirmed. Payment is due within 3 days of purchase, otherwise the sale might be canceled, unless other arrangements are being made.

If PayPal payment is not possible, just click the PayPal button when you go through the checkout and look for the link to pay with your credit card.
♥ I will ship anywhere in the world where a postman will go!
In order to keep shipping fee as low as possible and packages to arrive are fast as possible, orders are shipped via USPS First-Class Mail (post office receipt is evidence for the date that your mail was presented to the Postal Service for mailing) between 2-3 business days after payment is received (US only).
I will only hold item(s) for 2 days without payment.

If you would like shipping upgrades:
add Insurance: additional $1.70
add Certificate of Mailing: additional $1.10
add Delivery Confirmation: $.75
OR any other shipping preference: please Convo me BEFORE purchase and I will accommodate your request.
(note: I will edit the listing or invoice to reflect the shipping cost).

Shipping fees include packaging materials, envelops, postage, etc.

Please make sure that your Etsy and Paypal addresses match. If they do not, and I am unable to contact you I will send items to the address given by Etsy.

All packages will arrive nicely packaged ready to give as a gift or keep for yourself.

Shipping time frame varies depending where you are. Please send me a Convo prior to placing order if you would like an accurate invoice. I will calculate shipping cost for you individually for your country.

Please understand that once the package leaves my hands, I can't do anything about it. It may take as fast 2 day to 10 days depending on where it's going.
Buyers are responsible for any and all fees, taxes, duties, and custom charges that associated with shipping to their respective countries.
Additional policies and FAQs
If you purchased the item as a gift, email me asap and I will work with you to make sure each piece is packed in individual box and the order is processed in time to reach the recipient.

CUSTOM REQUEST: Please feel free to contact me and I will create a custom piece just for you!

COUPONS: They cannot be combined with any other sales or offer. One per visit.

** All chain lengths can be easily changed, please be sure to specify if you need a different length than the one listed.

PLEASE NOTE: All pieces are created by hand so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the made to order photos. For any reason if you have any concerns, I'll be more than happy to send a photos of your item(s).

All items/designs found in this store is copyrighted by Beladonna Jewels © 2009. Please do not use them without permission.