BellaStationery

It's so important to me that you are happy with your purchase.

Should you have any concerns with your order please contact me through an etsy convo within 5 days of receiving your parcel. I will work with you to resolve the issue, with a refund or exchange made on a case-by-case basis. Please be aware your original shipping fee is non-refundable.

If an exchange is agreed upon you will be responsible for returning the items in their original condition together with the cost of return shipping fees.

A refund or exchange is not available for custom made stationery pieces.

I cannot be held responsible for loss or damage of a parcel once it leaves my studio, and do recommend upgrading standard shipping with additional features such as extra cover and a signature on delivery. For international shoppers outside of Australia, please send me a convo and I will happily provide you with a quote for these features.

I do my best to ensure colour accuracy between listing photos and the actual product. Please keep in mind there may be differences in colour due to variations in monitor display settings.

Please complete payment through PayPal at the time of checkout. Your order will not be shipped until payment has been received, and if not completed within 48 hours your order will be cancelled. Pick up and cash payments are not accepted.

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COUPON CODES
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Be sure to check your cart total as you may be eligible for a discount.

Enter the code 5PERCENT at checkout for orders of $100.00 AUD or more.

Enter the code 10PERCENT at checkout for orders of $200.00 AUD or more.

Enter the code 15PERCENT at checkout for orders of $300.00 AUD or more.

1) Once you add the items to your cart, click 'Apply shop coupon code' which can be found above your order total.

2) Enter the coupon code from the list above and click Apply. This will automatically adjust your order total.

Your envelopes will be carefully packaged to ensure they arrive to you in the same condition they leave my studio. Please ensure your delivery address on both your etsy and PayPal invoices are correct.

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CURRENT PROCESSING TIME
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Please allow 1-3 business days (this excludes Saturdays and Sundays) for me to assemble your order after receiving payment.

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DELIVERY TIMES WITHIN AUSTRALIA
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Please allow 1-6 business days (excluding Saturday and Sunday) for your order to arrive to you once lodged with Australia Post. This is in addition to the processing time as listed above.

1-4 business days for delivery within VIC
2-5 business days for delivery to NSW, SA and TAS
3-6 business days for delivery to QLD, WA and NT

If you don't receive your parcel within this timeframe please get in touch, I'm here to help!

Personalise your shipping experience with the following upgrades. Simply click on the drop down menu during checkout which is located above your order total.

EXTRA COVER

To insure the contents of your parcel simply select the 'Extra Cover' shipping upgrade during checkout. This will protect your purchase should the parcel become lost or damaged while in the hands of Australia post.

By purchasing extra cover you accept that compensation will be subject to the terms and conditions set out by Australia Post. Please refer to their website for more information.

SIGNATURE ON DELIVERY

Have peace of mind knowing your parcel will not be left unattended should it be too large to fit inside your letterbox. If no one at the address is available to sign for the package, a card will be left notifying you of which post office to pick your order up from. Proof of ID (from the name addressed on the parcel) will be required if this is the case. Simply add the 'Signature on Delivery' shipping upgrade during checkout.

SIGNATURE ON DELIVERY + EXTRA COVER

This upgrade includes both of the above features.

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INTERNATIONAL DELIVERY OUTSIDE AUSTRALIA
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Please allow 5-14 business days (excluding Saturday and Sunday) for your order to arrive to you once lodged with Australia Post. This is in addition to the processing time as listed above. Keep in mind that customs may take an extra few days to process your parcel once it arrives in your country, which will add to the estimated delivery date.

If you don't receive your parcel within this timeframe please get in touch, I'm here to help!

Wanting to upgrade your parcel with extra cover or a signature on delivery? Send me a convo and I will happily provide you with a quote.

Please keep in mind your parcel may be subject to custom fees and charges. The fees a country may or may not place on an incoming package is out of my control and is the responsibility of you the buyer. I cannot lower the value amount on the customs form or mark your order as a gift.

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EXPRESS POST
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For a faster delivery timeframe, an upgrade to express post can be purchased on request. Simply send me an convo with your delivery details and the stationery pieces you are wanting to order, and I will provide you with a quote. Once payment of your order has been received, your parcel will be lodged with Australia Post the following business day, allowing time for me to package up your stationery. Unfortunately I'm not able to lodge your parcel on the day your order is placed.

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STUDIO HOURS
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My studio hours are Monday through to Friday 10am - 4pm Australian Eastern Standard Time. Please keep the time difference in mind when waiting for my reply, and understand that I don't often check in on Saturdays or Sundays.

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STRING AND BUTTON ENVELOPES
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Due to the hand crafted nature of these envelopes, the length of the string and placement of the two buttons (including the distance between the buttons) varies between each and every envelope.

The recycled brown kraft paper features natural fibre flecks which also varies between each envelope, adding to their unique charm.

If you would like to ensure these envelopes hold your contents nicely inside, I recommend purchasing one pack before returning for a larger quantity. Every country has it's own rules and regulations for their postal service which I cannot be responsible for. If you're unsure about sending these envelopes in the mail, I suggest trying one out and addressing it to yourself or a friend. See how well it travels in the mail. I am yet to receive feedback from my loyal etsy tribe that their envelopes have not been accepted by their postal service.

www.bellastationerystudio.com.au
belinda(at)bellastationerystudio.com.au

Within these pages are photos I have taken, words I have written and designs I have dreamt up.

All copyright is owned and reserved by Bella Stationery. Every design is exclusive and original and protected by copyright law. Please understand it is an offense to steal in whole or in part any of the products, designs, copy and photography you find in my etsy paper shop.