bellesandcrystals' Shop Policies
**** If there is a problem with your order YOU MUST CONTACT 48 HOURS of delivery to correct the problem. Thank you!****
WELCOME TO BELLES & CRYSTALS!!!
Belles & Crystals loves catering to Brides on their Special Day by providing heirloom quality pieces that can be passed down from generation to generation!
Want a custom one-of-a-kind piece just for you? Belles & Crystals can make your dreams a reality! Please just "convo" or email us at info [!at] bellesandcrystals.com to discuss your dream bridal accessory!
Discounts on multiple purchases of one item for bridesmaids/ bridal party gifts are offered. Please "convo" for details.
Over 10 years of design experience and training.
FOR YOUR PROTECTION ( AND OURS) AGAINST CREDIT CARD FRAUD WE ONLY SHIP TO PAYPAL CONFIRMED ADDRESSES. PLEASE BE SURE TO UPDATE YOUR PAYPAL ACCOUNT TO MAKE SURE YOUR CREDIT CARD BILLING ADDRESS AND SHIPPING ADDRESS ARE CORRECT SO THERE IS NO DELAY IN SHIPPING YOUR ORDER. We ship toRequests to ship to an address other than the billing address/ Confirmed Paypal address will be denied.
We accept Paypal only and all orders are shipped within 1-14 business days depending on if the item in your selected color is in stock or needs to be custom created for you . ****If you are in a time crunch we can definitely meet your needs by rushing your order, just email us at orders [!at] bellesandcrystals.com or start a conversation here on Etsy.
IMPORTANT: PAYMENT IS EXPECTED AT TIME OF PURCHASE.
DOMESTIC SHIPMENTS: We ship via USPS Priority Mail( except the " I Do" applique which ships via First Class Mail) AFTER APPROXIMATELY ONE MONTH of receiving your order AND relevant information needed to begin production of your order. Shipments are insured and have a tracking number, which is emailed to you once the airway bill is generated. WE DO NOT TRACK YOUR ORDER FOR YOUR. THIS IS YOUR RESPONSIBILITY AND YOU CAN TRACK IT AT USPS.COM .
RUSH ORDERS: Rush orders that require us to ship in less than 14 business days are subject to a $25 RUSH FEE. If you are in need of a rush order please purchase and contact us with your required due date. We will then invoice you for the rush fee and expedited shipping, if necessary.packages are shipped via USPS.
INTERNATIONAL CUSTOMERS: For all International locations we use USPS EXPRESS MAIL INTERNATIONAL. This service has an expected arrival date of 1-3 business days after shipping. Packages are trackable and insured UP TO $100 USD. If you would like ADDITIONAL INSURANCE YOU MUST CONTACT US AND WE WILL SEND YOU AN INVOICE. OTHERWISE YOUR PACKAGE WILL BE INSURED ONLY FOR $100 USD. We apologize for the expensive shipping prices. After several recent incidents with USPS Priority Mail International Service we have had to switch to Express. These incidents include a package sent to the United Kingdom being sent to Russia, a package for Australia being sent to Brazil and another package sent to Australia that took over weeks to get out of the United States ---all due to the fault of the postal service. These packages missed the brides wedding dateS. IT IS YOUR RESPONSIBILITY TO TRACK YOUR PACKAGE AT USPS.COM AND ALERT US TO ANY PROBLEM DURING SHIPPING. WE WILL DO THE BEST WE CAN AND GO OUT OF OUR WAY TO RECTIFY THE SITUATION IF A PROBLEM OCCURS, BUT WE DO NOT TRACK YOUR PACKAGES FOR YOU.
WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS TAXES OR DUTY APPLIED TO YOUR SHIPMENT BY YOUR GOVERNMENT AGENCY, NOR DO WE KNOW WHAT THESE FEES WILL BE. THIS IS YOUR RESPONSIBILITY, SOMETHING WE HAVE NO CONTROL OVER, AND COMES WITH THE TERRITORY OF ORDERING FROM OUTSIDE YOUR COUNTRY.
DO NOT ASK US TO MARK SHIPMENTS AS "GIFT" TO AVOID THESE FEES. WE ARE A LEGITIMATE BUSINESS OPERATING IN THE UNITED STATES OF AMERICA AND THEREFORE BOUND BY IT'S LAWS AND REGULATIONS. UNDER PENALTY OF JAIL TIME, COMMITTING FRAUD, REVOCATION OF OUR BUSINESS LICENSE AND FINANCIAL PENALTY WE WILL NOT MAKE FALSE STATEMENTS ON CUSTOMS FORMS.
All orders are shipped to Paypal CONFIRMED addresses ONLY. If you request shipment to an unconfirmed or non-billing address we will need further verification from you in order to ship. Please also note that orders are shipped to the ADDRESS ON THE PAYPAL ACCOUNT.
Refunds and Exchanges
Unfortunately, due to the nature of the items we create we DO NOT ACCEPT RETURNS . NO EXCEPTIONS. This is standard procedure in the bridal industry. We encourage all clients to ask questions prior to purchasing - we are happy to answer them!
IF THERE IS A PROBLEM WITH YOUR ORDER YOU MUST CONTACT ME WITHIN 48 HOURS OF DELIVERY TO RESOLVE THE PROBLEM.
If you are concerned with color matching we can send you a color swatch/sample of the item you are interested in . The cost is $3.00 and the listing to purchase a swatch is in our Etsy store.
Additional Policies and FAQs
IMPORTANT!!!! --- All of the designs of Belles & Crystals pieces are copyrighted with the Library of Congress and the rights to their images and their likeness belong to Belles & Crystals. Reproduction of Belles & Crystals designs or use of our images for personal gain will result in prosecution. For use of our images in a blog, magazine, etc. please contact us at info [!at] bellesandcrystals.com .
Last Updated December 7, 2013