At Charm Printables, we take pride in the quality of our work. If something is wrong with your order please let us know and we will do our best to make it right.

If you wish to cancel your order, please contact us immediately. If work has NOT begun on the design, your payment will be refunded. (a processing fee may apply to any cancelled order)

Due to the personalized nature of our designs, no refunds are available once work has begun.

Payment is due in full before any work begins.

We accept PayPal and credit cards through Etsy's direct checkout.

There are no shipping charges as all items are digital files and will be sent via e-mail.

: : : : : PRINTABLE FILES : : : : : : : : : :
Printable files are intended for customers with DIY experience; those who are familiar with paper projects and home printing, and have the time and expertise to print and assemble the stationery themselves.

We do provide detailed instructions for using the files, but it is not possible to anticipate every potential issue. Although we are happy to provide additional advice if you have trouble, we cannot guarantee the designs will print perfectly with every printer/operating system/paper/label/etc.

If you have any concerns about your ability to successfully use our printables, contact us before ordering and we are happy to provide sample files and instructions.

You will need Adobe Reader to view and print your proofs. You can download a free copy here: http://get.adobe.com/reader/


: : : : :FAQ's : : : : : : : : : : : : : : : : : : : : : : : : : : : :
You'll find a list of frequently asked questions and their answers here:
http://www.charmprintables.com/FAQs.pdf


: : : : : BUSINESS HOURS : : : : : : : : : : : : : : :
Monday-Friday from 9am to 5pm eastern
Closed Saturday, Sunday, and all major holidays.


: : : : : TURN AROUND TIME : : : : : : : : : : : : :
Proofs are sent 2 business days after completing your order (making payment and sending in all information). Orders placed after 5 pm on Friday will not be processed until the following Monday.

order MONDAY \\ receive proof WEDNESDAY
order TUESDAY \\ receive proof THURSDAY
order WEDNESDAY \\ receive proof FRIDAY
order THURSDAY \\ receive proof MONDAY
order FRIDAY \\ receive proof TUESDAY
order SATURDAY \\ receive proof TUESDAY
order SUNDAY \\ receive proof TUESDAY


We make every effort to send revised proofs and final files within 1 business day of their request.

approve MONDAY- THURSDAY: final files sent next business day

approve FRIDAY, SATURDAY, SUNDAY: final files sent Monday



: : : : : RUSH ORDERS : : : : : : : : : : : : : : :
If you need your final file in less than 1 week, rush charges will apply.
Contact us before ordering for rush charges and availability.


: : : : : NEED IT PRINTED? : : : : : : : : : : : : : : : : : : : : : : : :
Visit our sister shop, Banter & Charm for printed invitations and wedding stationery:
https://www.etsy.com/shop/BanterandCharm


: : : : : USAGE : : : : : : : : : : : : : : : : : : : : : : : :
You may print a purchased design an unlimited number of times.

You may not share design files with anyone other than your printer.

Designs are for personal use only; you may not use these designs for commercial purposes. You may not alter, transform, or build upon these designs.

Designs are not for use as business advertisements, packaging, or branding.

Charm Printables retains the copyright and right to reproduce any and all stationery designs or design materials provided, including but not limited to: contracts, price list, color charts, digital proofs.

It is a copyright violation to use the designs in any manner that is not explicitly permitted, or to reproduce the graphics without Charm Printables’ consent.


: : : : : PROOFS & REVISIONS : : : : : : : : : :
Two free revisions are included in every order. Additional revisions are $10 each.

You may request revisions to the color,* wording, spelling, grammar, punctuation, or capitalization used in the designs. You may also ask to see slight adjustments to the placement or spacing of text or design elements.

Additional customization, such as changing the size, font, layout, or orientation, adding/removing photos or other design elements, are available for a fee.

There is a $10 fee for any changes once final files have been delivered. This includes changing the final file set up.


: : : : : COLORS : : : : : : : : : : : : : : : : : : : : :
We highly recommend using a professional printer for designs with colored backgrounds.

Colors will look differently on screen than they will printed, and no two printers will print a color the exact same. We highly recommend printing your proof using the paper and printer you’ll use for your final project before approving the design.

Charm Printables is not responsible for color or print issues after final files are approved.



: : : : : SIZING : : : : : : : : : : : : : : : : : : : : :
Sizes shown in listings are considered standard. If you are using an online printer, make sure their sizes match ours. If you prefer a different size you must let us know before ordering.

Some printers, like VistaPrint, have non-standard card sizes and are not recommended.

Requests for size changes after the first proof has been sent may result in additional fees.


: : : : : CUSTOM DESIGNS : : : : : : : : : : : : :
Further customization (e.g. changing the font, orientation, layout) of any design is available for an additional fee.
Please contact Charm Printables if you're interested in customizing a design, and we can discuss the details.