I hope that you love Bend and Spark components, as I take great care in each creation. If you have any questions regarding your purchase, please contact me within three days of receipt. I will be glad to address any concerns.

Generally speaking, all sales are final. It may cost you almost as much as the item(s) original price to pay to ship parcels back to me. I also price my handmade findings with you in mind (so you can enjoy, create and share your finished jewelry with others), rather than the time it takes me to create each piece.

~ No refunds are given for :

♥ Shipping costs, including return shipping costs.
♥ Allergies to materials used.
♥ Orders that are lost in the mail/not delivered, both Domestic and International. *I use delivery confirmation (within the USA) to reduce this possibility. The post office does their job pretty well, so there is not much to worry about. :) HOWEVER, if your items don't reach you, Please contact me so we can work out a solution. USPS must confirm a shipment is lost with the seller (BendandSpark) prior to any option of replacement. I do provide the option for additional mail services (insurance etc.).

♥ Custom orders requested by the buyer. *They are specialized. I will communicate with you to ensure that you receive a beautiful product.

I prefer Paypal. Once you have chosen that perfect item, please pay promptly. Then I can send it out, and you can enjoy it! I will not ship until payment has been made.

You may use the Paypal payment feature even if you don't have a Paypal account. Simply follow the steps upon checkout.

I also accept payment by credit or debit cards as well as Etsy Gift Cards.

California residents will be charged 8.00% sales tax upon checkout.

The United States Postal Service significantly increased international shipping rates. Bend and Spark has made changes to the shipping cost to manage the increase.

**As these findings are made to order, please allow seven days for me to create and ship your order, although I often ship sooner.**

I ship first class via USPS, and use delivery confirmation within the USA. International orders are shipped First Class Mail International.

Estimated Shipping Times:

U.S.A - As little as two days
Korea - Ten days
Australia - Ten days
UK - Fourteen Days

Let me know if you would like additional mail services such as insurance and shipping upgrades. I am more than happy to ship with your peace of mind...in mind. I will send you a second invoice for the added shipping cost.

Please make sure that your Etsy and Paypal address match. If they do not match, I will send you a conversation to clarify your preferred shipping address. I will wait for a reply before shipping your items.

I use recycled materials, such as bubble wrap and envelopes when shipping your item.

Customs fees, if any, are the responsibility of the buyer.

Bend and Spark components are individually made by hand. Slight variations from one to the next are a signature feature of artisan handcrafted jewelry and components.

Ear wires are matched in pairs for your convenience.

Beads may have variations, imperfections or marks, especially stone beads. Listings do specify details of product color, shape and appearance.

Also on Etsy as: http://www.Keikeaux.etsy.com and Sweet Bead Jewelry.

THE SHORT AND SWEET VERSION

Your information is used to communicate with you about your order and ship your lovely items to you. I ship with PayPal, and input your shipping address to produce a shipping label. I retain transaction details for tax purposes.

THE LONG READ

To complete your order, you must provide me with certain information such as your name, email address, mailing address and payment information (payment information is processed through Etsy, and I do not see your credit card number, etc.) and order information (products/details specific to your order).
I rely on a number of legal bases to collect and use your information. For example:
To communicate with you through Etsy about your order
To produce shipping labels
To ship your order

All information you provide to me through Etsy is also provided to Etsy. I share your information with trusted shipping providers such as USPS and PayPal in order to prepare your order for mailing and to ship it. I also retain your information to comply with legal requirements such as taxes or government requests.

Remember, I receive your information through Etsy, and it is limited to such things as your name, email address, payment information (without credit card number) and the shipping address you provide. If it is necessary to receive additional information from you to fulfill your order, you will generally email me through Etsy as well.

I retain your personal information in order to comply with tax requirements, and generally keep this data for a period of seven years. Your Etsy orders are kept electronically within the Etsy database and my Etsy account. PayPal also retains a record of transactions (when using PayPal to pay) and shipping labels generated through PayPal. I keep the “receipt portion” of the shipping labels in order to fulfill my tax requirements.

TRANSFER OF PERSONAL DATA OUTSIDE OF EU

Etsy.com and I are based in the U.S. and your personal information may be stored and processed in the U.S. upon you registering with or purchasing through Etsy.

If you reside in certain territories, including the EU, you have certain rights with regards to your personal information.

You may have the right to access and receive a copy of the personal information I have about you.
You may have the right to express concern about, change, restrict my use of or delete your personal information.

HOW TO CONTACT ME

For the purposes of EU data protection law, Bend and Spark is the data controller of your personal information within my shop Bend and Spark on Etsy.com. If you have any questions or concerns, you may contact me through Etsy conversations (preferred and most direct method), at keikeaux [!at] gmail.com or by mail. Please request my mailing address if you require it.