BentleyHouseProducts

Bentley House Productions

Arlington, Texas On Etsy since 2009

BentleyHouseProducts

Bentley House Productions

Arlington, Texas | 94 Sales

BentleyHouseProducts is taking a short break

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Note from shop owner I'm closing down my shop for a while. Please contact me at my business email bentleyhouseproductions [!at] gmail.com with any inquiries in the meantime. Thanks.

Note from shop owner

Last updated on Jan 4, 2019

I'm closing down my shop for a while. Please contact me at my business email bentleyhouseproductions [!at] gmail.com with any inquiries in the meantime. Thanks.

Ara Bentley

Contact shop owner

Ara Bentley

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quality 13 shipping 14 customer service 15

Shop policies

Last updated on September 20, 2011
Welcome to Bentley House Productions. We do a wide range of things but mostly you will find one-of-a-kind dollhouse furniture. All pieces are designed and handmade by Ara Bentley. Please look around and let us know if you have any questions!

All miniature items are numbered and signed by Ara.

Please note that all pictures and designs are the property of Bentley House Productions. Please do not steal them Thank you.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
We offer a full refund of the product price if you are not happy with the product. You must send it back within 30 days to receive this refund. After we have the product back in our inventory, we will refund you through PayPal.

Shipping costs are non-refundable so please ask any and all questions you have before purchasing products.
Payment
Please make all payments though PayPal. Orders will not be sent until full payment is received.

All furniture shown in listings is pre-made so it will be put in the mail for shipping 1-3 business days after payment is received.

We do take custom orders so please send a message if you have any questions about custom ordering. At that time all custom order deadlines will be discussed on an individual basis depending on the complexity of the piece.

Taxes will automatically be collected if you live in the State of Texas.

Refunds are available if you are not happy with your product. The shipping fees, however, are non-refundable so please send all questions you have on the product before you purchase to make sure it is what you want.
Shipping
We ship everything safe and secure. If you receive something that looks as though the box has been damaged in its commute to you, please take a picture of the box before opening, and of any damage on the product within after opening.

If the product can be repaired please ship it back (we will cover the original shipping cost) and we will repair it to its original state. If it is so destroyed it cannot be repaired to its original state, a new product matching your original purchase will be made (matching to the best hand-made ability). If you do not have time to wait, we can discuss further options on a case by case basis (such as a refund or product of equal value).

When we have confirmation from the mail service that your product has arrived I will send an email to make sure you have received the product and are happy with it.

We ship internationally, shipping should be included as you check out. Please be aware that we can only ship as fast as the shipping charges allow.... if you have concerns about how fast your item will arrive please send me a message before you purchase an item.
Additional policies and FAQs
NONE OF THE PRODUCTS MADE BY BENTLEY HOUSE PRODUCTIONS ARE MEANT FOR CHILDREN. WE ONLY SELL ADULT COLLECTIBLES.

All furniture is made in a smoke-free, cat-free home. Two dogs do live here so please keep that in mind if you are severely allergic.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information I collect:

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order with a name inscription, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Ara Bentley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at bentleyhouseproductions [!at] gmail.com. Alternately, you may mail me at:

Ara Bentley P.O. Box 174558, Arlington, TX 76003 USA