Announcement
⚠️ Please note that we still can ship as normal days. However, The processing and delivery time can be slightly more than usual.
We repair, fix and wash old rugs before we ship them out, it's a free service 💖
If you've any further questions or queries, please feel free to contact me via messages.
My best wishes to you, your friends, and your families and stay safe.💖
Items
Featured items
All Items
Reviews
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DitteWinkler on May 22, 2023
5 out of 5 starsThis rug is absolutely amazing! The quality, the price and everything is the best ever. I’ve raved about it to all of my friends and family, and I will soon purchase another I’m sure!!!
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Sign in with Apple user on May 2, 2023
5 out of 5 starsSo happy with this lovely and super soft carpet!
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Maren on Apr 28, 2023
5 out of 5 starsI like my pouf very much! Shipping was fast, very reliable and nice quality :)
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Anneliene on Apr 12, 2023
5 out of 5 starsDid not receive the order yet. It is already in pre-transit gor a few days
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Britt on May 24, 2023
5 out of 5 starsGorgeous rug! The colours are just like in the photos and it really brightens up our dark hallway. It’s soft and warm and easy to wash. And it only took about three days for it to arrive here in Australia! Very happy with the rug and the customer service. Thanks :)
About BerberStuffArtisanat
BerberStuff
Shop members
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Fatima Fakraouy
Owner, Customer Service, Designer
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Simo
Owner, Marketer
Owner, Marketer and Also my soul-mate and father of my children :).
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Zohra Fettouch
Maker
This Girl has Great skills in making rugs. I give her my Designs and she turns them into Stunning Items.
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Hicham
Shipper
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Privacy policy
More information
Frequently asked questions
How long will it take to get my custom rug from the moment I order?
All Orders are processed within 24 hours, and we start making your custom piece right away. The whole process, from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug, takes roughly 2 to 3 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1 week for delivery.
How much does shipping cost? How much will I have to pay in tax and Duties?
For shipments to the USA, UK, and Europe, it's on us. All of our prices include the cost of shipping.
For international orders, it depends on where you live. Shipping rates will populate during checkout.
If you are shipping within the USA, local sales tax will be charged where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by us and pay use tax on those purchases unless exempt under local State law. As for Duties, they do not apply to shipments to the USA.
ALL destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price.
Where do you ship?
We ship Worldwide! If you don't see your country, please contact us, and we will look into it.
How do I know when my order has shipped?
As soon as we mark the item as shipped, You'll receive an Email with the tracking number to follow its journey across the world!
Is there a way to get my rug sooner?
In a rush? Send us a note, and we'll do everything we can to accelerate the process, but remember weaving a Handmade rug takes time!
What do I do if my rug is damaged during shipping?
We take all precautions to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us s message, and we'll make it right!
What are my delivery options?
All orders are shipped via FedEx or DHL from Morocco.
How long does delivery take once my order has shipped?
All items are shipped by air from Morocco, so your order shouldn't take more than 3-5 business days between the time it takes off and when it arrives at your door.
Do you deliver on weekends?
Unfortunately, FedEx and DHL do not allow for weekend delivery.
Can I cancel my order?
After placing an order, you have until 24 Hours to cancel and receive a refund. Because every piece is made just for you, entirely by hand, orders cannot be canceled past this deadline