bergenhouse's Shop Policies
Thank you for visiting Bergen House.
I hope the vintage pieces in my shop can continue to be of interest in your home as they have been for someone else. Bergen means 'to rescue' in Dutch.
Bergen House accepts PayPal or direct checkout using: Visa, MasterCard, American Express, Discover, or Etsy Gift Cards. Please request to have an item reserved if you cannot make payment right away - I will hold for up to 48 hours for you.
We ship both domestic and international. Typically we ship USPS Priority for all domestic orders and USPS First Class international (unless due to weight we are required to ship Priority international). We cannot be held responsible for customs fees or delays.
We do reimburse for shipping costs if they exceed shipping and handling and are happy to arrange for local pick up.
Refunds and Exchanges
We do our best to describe items thoroughly and carefully - but we sell vintage objects that may show the wear and tear of time. Please read the descriptions carefully and ask any questions.
All sales are final and our lamps and electronics are all tested, though not extensively, and sold as-is.
If items are lost or damaged, we will promptly replace, refund, or work out a solution with you within 3 days of item arrival. Please include a photo of the broken items and the original packaging.
Returns will only be honored if there was an error in the item listing; please contact me first if this is the case and we'll always try to find a reasonable solution.
Additional Policies and FAQs
We want you to be fully pleased with your purchase, so please don't hesitate to message me with any questions or concerns.
Last Updated October 21, 2013