Accepted payment methods
Returns and exchanges
Due to the fact that our items are digital printable files and therefore impossible to know if they have been downloaded and printed or not, refunds are not available.
If your item arrives damaged, defective or if you have simply discovered that it doesn't work for you and your space, please let me know immediately. We will work out a replacement or refund.
Custom orders cannot be refunded or exchanged.
If you've purchased a printable print you will not receive a physical item.
Instant downloads are available right after purchase, therefore no shipping fees and waiting time involved.
Find out more about instant downloads here:
If you've purchased an art print / poster, your item will be shipped within 3-5 days of payment confirmation.
Additional policies and FAQs
Wholesale Inquiries & Custom Orders/Sizing: please contact us directly via email bertandmarydesigns[!at]gmail.com.