BertvanWijk's Shop Policies
...these are my policies...I try to make things as simple and clear as possible, but if you have any questions which remain unanswered here, just send me a message!
I accept PayPal and credit card payments through PayPal. You are not required to have a paypal account to purchase through Etsy. Click the payment button and it will give you the option to pay with credit card without signing up for a Paypal account.
Customers from the European Union can also pay with bank transfers. Just let me know to send you the details.
Payment for all items is expected upon ordering or in the next 24 hours. If you need a few more days, just let me know so I don't cancel the sale and re-list the item.
Cancellation are only within 24h of purchasing! Once payment is recieved allow 3 business days for shipment unless it's custom made item that may take a little bit longer for me to finish. I'll let you know.
Until 14th February 2012 I will be shipping from Florida, USA.
We ship 2-3 business days after we receive your order. I will ship using regular first-class mail with delivery confirmation. Please contact me if you need priority or express shipping.
I ship all my items from Berlin, Germany, via the "normal" Deutsche Post service. Of course - upon your request- I can also ship with tracking number or via express shipment. Just contact me and I will e-mail you the costs.
"Normal" shipment takes around 10 days for US destination, 3-4 days within Europe and around 2 weeks for any other worldwide destination.
International customers are responsible for duties and taxes.
I will ship to you Etsy address, so please make sure it's up to date and correct!
Let me know if you want the item to be sent to another address.
Refunds and Exchanges
If you are at all dissatisfied with your purchase, any item can be exchanged for an item of equal value. Please let me know within 3 days of receiving your purchase and we will find a solution.
Additional Policies and FAQs
I hope vereything is clear if not, please contact me if any questions remain unanswered!
Last Updated January 26, 2012