I will refund the item price, minus $1, for returned items in new condition. I will not refund the shipping and the buyer is responsible for return postage. If there is a problem with the item that is my error, I will work out a refund or re-send at my expense.

Instant download files are not refundable once downloaded. Instant download files purchased in the same transaction with other items are not returnable or refundable unless the buyer has both 1) not downloaded any files and also 2) requests cancellation of the entire order before any non-digital items have been shipped.

I prefer payment via paypal or direct checkout, but I will also accept checks or money orders. Please note that payment via echeck or paper check will take longer to clear and will cause a little longer delivery time. Do not pay by check or echeck if you are hoping for quick delivery, or it's during the holiday rush. Once I receive and deposit a check or money order I will mark the order as paid.

I do my best to mail orders within about 4 business days. Usually I am able to provide quick shipping (I make sure to be extra quick during the December holiday season, often shipping all orders next day or within 2 days of the order). US Orders are shipped via USPS First Class or Priority Mail. I have now added Priority Mail upgrade options for those books that ship by First Class as the standard shipping option. Standard shipping for the 5x7 inch recipe books is already USPS Priority Mail.

International orders will be sent by USPS International first class mail by default. This is by far the most cost effective option; however, this shipping option does not automatically include insurance and arrival time can be variable - up to 35 days in some rarer cases. Please contact me promptly if you wish to pay extra to add insurance or upgrade to a different shipping option for an international order. Also, international shoppers: if you do not see a shipping option for your country location just send me a message and I'll be happy to set up an additional destination/rate.

Although I always aim to provide good customer service and quick shipping, sometimes what I can do for you, in regards to accelerated shipping, is limited by my day job and other time constraints. This is a one-person business. Your understanding is appreciated!

If the wrong address has been provided by the buyer, and the item has already shipped, I will re-ship at the buyer's expense once the item returns to me.

Instant download items are available to download from your etsy Account > Purchases section once payment has cleared. There are no shipping fees for instant downloads as no physical product is mailed.

I receive quite a lot of questions that are actually answered in the full item details sections of my product listings. When looking at listings on a phone app, the item details section must be expanded to see it, so please make sure you look for that section before sending me your question.

FAQs:

Q: Can the book be customized?
A: In general I do not offer customization of my products.
The recipe book covers are screen printed in batches and I do not offer added text/names to the covers or changes to the text. The recipe book section dividers are printed in bulk sets of 1000, so I do not offer custom changes to the book sections. However, I can add a custom inside cover page with a custom message if that is desired.
The address books and blank books are currently block printed and depending on my schedule and time constraints, I may entertain a request for a custom change. If you wish I would make something in a different size or another product you'd love to see, I won't be able to make it immediately but I might keep it in mind for product development later.

Q: Do you sell your blank books with lined pages?
A: No. All of the books come with blank, unlined paper. I do not order and keep an inventory of alternate pre-printed lined paper. This would require that I keep a whole second inventory of paper that I just don't have room for in my studio. I provide the DIY download files in my shop as an option for lines for those who really would prefer to have lined pages, but it's a do-it-yourself option and you have to do the printing.

Q: At checkout, what does "mark as gift" mean?
A: You can choose this option if you are having the order shipped directly to a gift recipient. It is not necessary if you're shipping it to yourself. If you mark the book as a gift when you check out, I will send the book with a shortened "gift receipt" that hides the item price and shows a gift message, if you add one. International buyers: please note that even if you mark an item as a gift, I am still required to mark the item(s) as merchandise and disclose the value for customs.

Q: Do you sell wholesale?
A: Retailers - Yes, I do occasional wholesale arrangements. Send me a message if you are interested in making an arrangement.

Additional instant download policies:

By purchasing instant download listings/files, you agree to the terms of use. Please respect me as an artist and abide by the terms listed. Thank you!

Information I collect
To fulfill your order, you provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You might also provide me with other personal information if you contact me directly.

I use this information to fulfill your order and to contact you if I have any questions relating to fulfillment of your order.

Information Sharing and Disclosure
I share your personal information only for very limited reasons, as follows:
Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Delivery services: I share your contact information with delivery services (i.e. the US Postal Service) only to the extent necessary to ship your purchased items to you.
Compliance with laws: If circumstances require, I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.