BethKaya

Glad to work with client to ensure complete satisfaction.

Please message us to work with you on any issues. We try to resolve all matters in complete fairness and kindness to both parties.

Order Cancellation Requests will be honored if the item was ordered within 24 hours and is not a custom request - LESS listing, terminal and sales fees. Please keep this in mind!

LOST PACKAGES are filed for claims within the USA - there are no guarantees on this. Once a package leaves my hands there's only so much I can do.

****Please make sure you enter the correct address. Customer will be responsible for fees associated if address is incorrect and parcel needs to be reshipped. ****

I am a home based family business, not amazon. Please keep this in mind if you have an issue to bring up. I am a hand maker, not a machine. I value my customers happiness, my reviews clearly show this. I ask that you be fair and treat me like the person I am.

We accept Paypal and Credit Cards. No Personal Checks.

PLEASE READ - UPDATED FOR 2019

*My Shipping turn around is generally 7-10 Days during regular season shopping. This is generally pushed to 10-15 days during high traffic holiday times. Custom Orders always take longer then premade items, please understand every item is handmade and shipped in love by just 1 person. I try to put love into every package so I don't want to rush that but also do love to maintain a quick turnaround for my customers. If you need any item rushed, please message me about upgrades and timing.

*Orders are shipped at the most economical rate - if you need a shipping upgrade let me know, Anything under 15oz ships FIRST CLASS - with tracking and insurance. After the item leaves my hands, I can file a claim for lost packages in the USA but once this item is out of my hands, things can happen. Please understand I work to ensure happiness and fairness to both parties. Sometimes etsy over charges for shipping, I do refund over charges less packaging.

*I Ship USPS ALL over the world - My shipping rates are estimations based on flat rate and bundling estimations. Sometimes I will request additional funds for larger or heavier orders that weigh in more then expected - dually if you are over charged for shipping (say you loaded up your cart) you will be refunded any shipping overages.

*ALL ORDERS over $10 are insured for their full value - This alone helps ensure it not only arrives safely but by the mishap chance something does happen to your items - we are not without options for replacing your items.

*My packaging materials are there to insure your pieces arrive safely as well as beautifully. Items damaged in shipment within the USA will be replaced once a claim is filed and you provide Beth with Photographic evidence for the claim.

*Customer is responsible for making sure addresses are accurate. Any returned parcels needing to be reshipped or missing packages will be at the expense of the customer. Please understand this is fair to me, I didn't know you moved when you checked out (but you did!). :)

***INTERNATIONAL Shipment Damages/Losses cannot be replaced or refunded! Very Important! Because USPS and International Carriers have limited tracing abilities across borders this process is impossible unless handled on your end. I will offer you a deep discount coupon on another product if this incidence does occur. The good news is, I've had 1 damaged international package and 1 loss since starting my shop in 2006. **RECIPIENT/YOU- are responsible for any additional taxes, duties and customs if your package is held in customs for any reason.

*All items are packaged to delight!

FAQ:

I do wholesale and private label - Message Me

I am open to customs most of the time, tune into my instagram account for updated shop announcements and policy shifts. @BethKaya

No Consignment

Message me about promotions and collaborations.


Copyright
The entire content included in this shop, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of BethKaya Design & Consulting. The collective work includes works that are licensed to BethKaya Design & Consulting. Copyright 2002-2019 BethKaya Design & Consulting ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with our shop or purchasing BethKaya Design & Consulting products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the shop solely for your own non-commercial use, or to place an order with BethKaya Design & Consulting or to purchase BethKaya Design & Consulting products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this shop or the items listed is strictly prohibited, unless authorized by BethKaya Design & Consulting.

Trademarks
All trademarks, service marks and trade names of BethKaya Design & Consulting used in the shop are trademarks or registered trademarks of BethKaya Design & Consulting.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BethKaya Design & Consulting / ERX CREATIVE LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BethKaya Consulting & Design does not make any warrantees or representations regarding the use of the materials in this shop in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability
BethKaya Design & Consulting shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this shop or the performance of the products, even if BethKaya Design & Consulting has been advised of the possibility of such damages.