Elli Panagopoulos Zocco

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Elli Panagopoulos Zocco

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Updates

Make a dog happy today. With cuddles and a new toy!

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Simple toys bring your dog to smile!

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About

Betty Woof

Hi there!

Last summer a little furry ball moved into our house named Betty. She is a Miniature Australian Shepherd and lives with my husband and me in Zurich, Switzerland.
As every dog owner thinks, my dog is the best! She really is :-) She inspires me every day with her goofy nature and taught me a LOT about patience, nature and living in the moment.
Now and then I like to treat her with new stuff... especially new dog collars and toys. But in the market were mostly everywhere the same products and I wasn't convinced about the used materials. That's why I founded Betty Woof!
I make all the products by myself and enjoy every single item! So many ideas are in my head and are waiting to be produced and find a lovely dog (and owner!)
Enjoy exploring my Shop and have fun with your Pup!

Elli with furry ball Betty

Shop members

  • Elli Panagopoulos Zocco

    Owner

    Dog Owner, Treat Creator, Assistant of my Dog, Customer Service for Doggy Bags, Dog Collar Designer and Meat Marketer :P

Shop policies

Last updated on May 12, 2017
Hi & thank you for visiting my shop!
I am probably right now out with my dog Betty or indoors crafting new products and testing them with Betty :-)
All of my products are handmade by me in Switzerland.
If you are like me and enjoy colourful dog collars and fun, non-toxic dog toys you will probably find something in my shop you and your dog will enjoy! :-) Have fun exploring!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
***Return of ready made items***
My biggest goal is to have happy customers! Although all items are made with special care, sometimes *shit happens* and you are not happy with your product. In this case, I offer to replace, exchange or refund the item provided.
Please e-mail me email me within 7 days of receiving the item to let me know what was wrong and returne the item(s) to me in *Saleable Condition* within 14 days of receiving the item. Please note, that I cannot refund until I have received the item. Also shipping costs can not be refunded.

***Return of custom made items***
Individually made items can not be returned. If you are unhappy with your product, please let me know and we will find a solution! No client will be left behind ;-)
Payment
***General Payment***
Items are shipped after receipt of payment.

***Custom Made***
I will start making your product after receiving your payment

***Custom Duties / Taxes***
Usually, all orders are exempt from taxes and duties, but some countries may charge custom fees, so, please contact your local custom office for more information. Possible custom import taxes and duty fees are responsible by customers, but I will cross my fingers that you will not be charged. if so, I would love to hear from you what amount you have been charged, so that I can inform future customers. Thank you!
Shipping
***General***
My Shop is located in the wonderful Zurich, Switzerland
Wherever you are, my Betty Woof package will find you. I ship worldwide!
All products are shipped with Swiss Post using MiniPac Economy, without tracking number.

***Handling Time ready made products: ***
After receiving your cleared payment, I need 1-3 business days to process your purchase (this does not include the number of business days the shipping service will take to deliver the item to you).

***Handling Time custom made products:***
Your custom made product is handmade by me with lots of love. This can take up to one week, if you need it for a special (urgent) occasion, just contact me! We always find a good solution!

***Notification***
Once your order has been shipped out, you will receive an email notification of your order status.

***Estimated Shipping Time***

Here are some examples of the estimated delivery time (working days!):

Europe:
Germany 4-8 days
France 4-8 days
Italy 6-12 days
Norway 5-9 days
Turkey 7-12 days

USA 7-15 days
Australia 7-15 days
New Zealand 10-15 days
Canada 8-15 days

Argentina 10-15 days
Mexiko 10-15 days

Taiwan 7-15 days
Thailand 10-20 days

***Tracking Number***
In general there is no tracking number provided. If you wish so, please contact me and I will add the extra costs of 7 € on your bill.

***Packaging***
Your order is nicely packed in a paper bag and then in a safe cardboard box.
Additional policies and FAQs
***Hemp Rope***
My products are carefully handmade, one piece at a time. Because of this, there may be slight variations in the products. These small natural imperfections, which may be slight color, or shape give handcrafted items their innate soulful character and appeal. Also note, that hemp rope has it's own smell, which your dog loves but might be unusual for you. This smell flyes by with the time, just be patient :-).
I sincerely hope that you will enjoy each hemp rope product as much as I enjoyed making it for you.

***Custom Order***
I will be happy to make any customer order for you. Just contact me and we will make together the product you love!