primmroad

Full refunds are given within 14 days from receipt of item. If you have a problem with your item, please convo me right away to expedite the return/exchange. Shipping charges, however, are non-refundable on unwanted items.

LOST OR STOLEN ITEMS:
I do not refund items that are lost in the mail or stolen.

DAMAGED:
Contact me immediately upon the arrival of your package.

I now accept PayPal and all other credit cards for easy checkout. Payment is due in full within 48hrs. If the payment is not received in 48 hrs., the transaction will be cancelled and the item will be relisted.

PLEASE NOTE: To prevent delays in the arrival time of your item(s), please make sure your PayPal and Etsy shipping addresses match. If they do not, I will assume the Etsy address is correct and ship to that one.

SHIPPING FEES:
All shipping fees are estimates. In some cases, refunds will be given via PayPal. My shipping fees also include packaging and handling (bubble wrap, boxes) but any extra wrapping, cards, etc. is courtesy of Primm Road, and not reflected in your shipping cost.

COMBINED SHIPPING:
I do combine shipping on multiple items purchased and will refund any overages paid via PayPal. Due to the variety of items within my shop, I cannot always combine shipping, and so I no longer include a "shipped with another item" fee that is lesser than the actual cost (there are a few exceptions). For example, a photograph cannot be shipped with a set of heavy glasses, and therefore, you must pay the shipping for both items as they will be shipped separately. As stated, I always refund overages in shipping charges via PayPal, even for single items. My shipping fees are estimates.

GIFTS:
If this is a gift to be shipped to another person, please let me know by stating so in the comment line at checkout and I will be happy to include a note from you, and kindly leave out an invoice.

SHIPPING WITHIN THE US:
Small items weighing less than 13 ounces will be shipped USPS First Class Mail. It is very difficult to gauge actual shipping costs for larger items weighing over 13 ounces. I do estimate my shipping costs on the higher end and ship via Priority Mail (which is sometimes surprisingly cheaper than Parcel Post). I prefer that you receive your items in a timely manner, however, some items may be shipped via Parcel Post to fit within the shipping fee charged. If you are concerned about the arrival time of your package, please leave a note in the Message to Buyer section at checkout and I will provide you with a more accurate shipping fee and expected arrival time. If you require a fast shipping, ie overnight, etc., please leave a note in the Message to Buyer section at checkout. I will contact you with additional shipping fees and send an invoice via PayPal for the difference. A shipping confirmation comes with all orders. Items priced over $50 are insured for free. Some extremely fragile items are shipped Priority or UPS, and will be noted in the item description.
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INTERNATIONAL ORDERS:
Please contact me for pricing and I will be happy to ship anywhere on this planet. International orders are shipped First Class unless Priority is requested in which case I will add a shipping upgrade.

I cannot falsify customs forms by placing a smaller merchandise/sale amount, or marking as a gift, etc.

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FEEDBACK
I, as well as potential customers, benefit from feedback. If you are unhappy with an item, for any reason, please contact me so I may have the opportunity to correct the problem or resolve any issue before leaving negative feedback. I value my customers and want you to have a fabulous experience!

WHOLESALE OR CONSIGNMENT OF ARTWORK, PHOTOGRAPHS, JEWELRY: Please contact me for inquiries concerning the wholesale or consignment of my work.