bicyclefamily is taking a short break
Accepted payment methods
Returns and exchanges
If anything breaks and it is my fault (the bike is built to be reliable) then I will refund you 100% or exchange/fix the problem. The frame is guaranteed for your lifetime (or 5 years if you are using it for industry.) The parts have typically a 1 year warranty but I'll do my best to help if anything fails long after that time. I'm not here to change your flat tire, but I will give you advice on how to make flat tire changes easier and if you need basic supplies like that I can get you them for a discount.
If you are in a car crash or your bike is damaged or some other problem that is not my fault I will still give you a very discounted rate on the work to get you up and rolling.