Vancouver, Canada

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RUSL bicycle

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RUSL bicycle

Shop policies

Last updated on May 10, 2022

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The Bicycle Family is a social enterprise trying to build a future that we can all enjoy: Cargo Bicycles, Precious Cargo Bicycles and Trailers. Carry what you need: families, pets, groceries, commercial and industrial. Electric Assist modification available. Let us use our experience and study to remove the obstacles to your carfree mobility. This is not just bikes and products (more stuff) but complete integrated solutions (ideas, help, service).

Accepted payment methods

Returns and exchanges
This bike takes a lot of custom work to build for you. So it can't be a simple "I don't like this take it back" return situation. Other than that I will do my 110% best to make sure you are happy including fixing and modifying things to your liking (within reason).

If anything breaks and it is my fault (the bike is built to be reliable) then I will refund you 100% or exchange/fix the problem. The frame is guaranteed for your lifetime (or 5 years if you are using it for industry.) The parts have typically a 1 year warranty but I'll do my best to help if anything fails long after that time. I'm not here to change your flat tire, but I will give you advice on how to make flat tire changes easier and if you need basic supplies like that I can get you them for a discount.

If you are in a car crash or your bike is damaged or some other problem that is not my fault I will still give you a very discounted rate on the work to get you up and rolling.
50% of payment is due before work starts. The rest is due at the time of painting the frame. So, you basically are pre-paying for the bike. But there are no surprises afterwards.
I would much prefer a local pickup but if you twist my arm and we can find a suitable carrier I will ship to Canada. For the USA I will refer you to Human Powered Machines, in Eugene, Oregon.
Additional policies and FAQs
This is a very custom project so it is probably a good idea to contact me before making the purchase to make sure everything is going to work for you. Also, it is a good idea to contact me early because, as described in the listing, the lead time is up to 7 week.