BigFishInnovations

Wooden Home Goods, Planters, and Aquaponic Systems

Chicago, Illinois · 764 Sales

BigFishInnovations

Wooden Home Goods, Planters, and Aquaponic Systems

Chicago, Illinois 764 Sales On Etsy since 2017

5 out of 5 stars
(68)
Allison Hileman

Contact shop owner

Allison Hileman

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Reviews

Average item review
5 out of 5 stars
(68)
rfedorick22

rfedorick22 on Apr 19, 2018

1 out of 5 stars

This was a very disappointing order of process. After purchasing this item and sending it as a gift, I found out that the pot isn’t included (which you must click in item description to even find)! The item title clearly says 8”, 10” pot, etc- very misleading! The recipient received the order with no paperwork or details included, she didn’t even know what it was! She had to Google the seller (there was only a business card enclosed) to figure it out. After contacting the seller and going back and forth several times, she would not send the pot (despite the fact that it is being included with all orders now) and I had to order a pot elsewhere. Very vague advertising and not helpful customer service at all. I will never order from this seller again.

Allison

Allison responded on Apr 19, 2018

Rebecca, I am sorry to hear that you feel this way. Pots are now included, but they are at an additional cost to the plant stand. You can see the price difference of a plant stand with or without a pot from the drop down menu. I offered to cover the cost for shipping the pot out to you, so it would have been the same price if we offered pots at the time you purchased the order. I also offered to cover your return shipping cost if you did not want to keep it, but I received no response from you. All details in every listing by any seller on Etsy are in the “item description”. You can see by our outstanding five star reviews, that we truly care about our customer service and satisfication. I am very sorry that this could not ended in a more civil manner. Have a lovely and blessed day.

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Updates

An oldie, but a goodie. We love the sharp, crisp geometric lines paired with the beautiful green vines of a philodendron. Perfect for that little touch of green you need when working with a small space.
Finishing all of our shipments before we take a pause to spend time with our family for Thanksgiving. Have a wonderful Thanksgiving from Big Fish!
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  • Allison

    Owner, Designer

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