bigmamamercury

Welcome to Big Mama Mercury's

0 Sales

bigmamamercury

Welcome to Big Mama Mercury's

0 Sales On Etsy since 2010

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Shannon Humm

Contact shop owner

Shannon Humm

Shop policies

Last updated on June 25, 2017
Welcome to Big Mama Mercury's, here at Etsy.

All items are made with love in our small, in-home studio.

Feel free to drop us a line with any questions you may have about our work.

Enjoy your visit to the shop!

Accepted payment methods

  • Money Order
  • Check
  • Other Method
Returns and exchanges
We only accept exchanges or returns on items that are damaged upon delivery.

Rarely, damage occurs with shipping. If this does occur, please contact us immediately so arrangements to replace your item can be made.

Refund/exchange requests must be made within three days of order delivery.

Any items with visible wear or staining, will not be accepted for return or exchange.

We do not accept returns/exchanges on custom orders.

Please feel free to ask us questions before placing an order to ensure your satisfaction with your purchase.
Payment
We accept checks, money orders, and paypal for purchases. We can also process payments through square by emailing you an invoice.

Items will not be shipped until payments clear.

If checks or money orders are not received within 10 days of purchase, you will be given a chance to pay via paypal or square. If you are unable to be reached or if you cannot pay with paypal or square, the sale will be canceled and the item will be re-listed.

Paypal transactions or square invoices must be processed within 3 days of purchase.

Buyer may cancel purchase within 3 days of purchase, please contact me.
Shipping
Unless otherwise noted, all items will be shipped USPS priority mail.

Once payment is received, items will be shipped via USPS within 3 days.

If you need an item rush-delivered, please contact us at time of purchase so this can be arranged and shipping costs can be adjusted.

Delivery confirmation is used with all items shipped.

We will happily ship item/s to a gift address and enclose a gift card, just contact us with the info we need to make this happen for you!
Additional policies and FAQs
CARE OF ITEMS
Care instructions are sent along with purchases when applicable. If you want to know how to care for an item before you purchase, drop us a line.

CUSTOM ORDERS
We can and will do custom work for some items. It can take up to 6-8 weeks to get custom orders to you, depending on the item. Send a message for more information on custom work.

MATCHING COLORS
Dye batches vary slightly. If you want a set of veils for a dancing troupe or a set of matching scarves, please order them together. This is the only way to ensure a perfect match. The same applies to beads and stones used in jewelry.

WHOLESALE
If you are interested in purchasing any of our work for your business, organization, or troupe please contact us.