All sales are final. We do not accept returns for fit, colour (as colours may vary from monitor to monitor) or because you do not like it.

However, if we have made an error in a listing, we will be more than happy to accept a return and issue a refund in full. For a refund to be considered you must:

1) contact us within 48 hours of receipt outlining the error
2) mail the item back to our Canadian mailing address by an insured mailing method pre-approved by us
and
3) mail out to us within 48 hours of our approval.

We will inspect upon receipt and once we are satisfied we are in error a refund will be issued.

Again, all returns must be sent to our CANADIAN ADDRESS otherwise we will not receive the item.

We accept Etsy Direct Checkout only.

Please double check the address where you would like the item shipped is properly recorded upon checkout.

We are happy to ship worldwide and we insure all our items. We are based in Canada and, depending on the circumstance, we use Canada Post Air or USPS via a third party carrier that brings packages to the US from here in Canada.

We are happy to combine shipping, but it is not necessarily cheaper due to weight and size restrictions. Please contact us and we will work out available shipping options for you.

We mark the full sale price on all customs forms - no exceptions - and we appreciate your understanding.

Surface shipping is available for International clients (those outside the US and Canada), but it takes a lot longer. European countries from 5 weeks to 3 months and Australia can take more than 3 months. Please contact us for a quote.

US and International clients may incur customs and/or duty fees. We are not responsible for these fees; so please do check with your customs office for specifics.

Vintage Rating Condition Chart:
MINT: like new - no apparent wear
NEAR MINT: minimal, gentle wear from aging - no notable flaws
EXCELLENT: normal wear from aging - does not affect the wearing
VERY GOOD: worn, minor noted flaws - does not affect the wearing
GOOD worn and flawed - only gentle wearing recommended
CUTTER flawed - for study or as a pattern template

Capturing colour likeness:
Please know that colours vary from monitor to monitor. As well, there are times when it is difficult for us to capture the true likeness of certain colours or textures such as reds, purples, velvets and items with metallic or shiny finishes. Rest assured that if this does happen, we will be sure to mention it in the listing.

How we MEASURE CLOTHING:
Unless otherwise stated, all measurements are in inches and they are taken on the outside of a garment. Each piece is laid flat before measuring. Bust, waist and hip areas etc. are measured across and then the measurement is doubled. We measure each garment at least twice to ensure accuracy. If your waist is 28" and the garment waist is 28", it will not fit if it is a fitted garment - an allowance of 1" to 2" is always best, even more on thicker and heavier items such as over coats.

Please refer to the VFG Clothing Measurements Chart:
http://vintagefashionguild.org/vfg-clothing-measurements-chart

How we MEASURE SHOES:
Unless otherwise stated, the toe to heel measurement is taken with the measuring tape laid flat against the surface of the inside of the shoe and up and over the arch (if any). For the width we take the widest part of the outside bottom of the shoe. If there is overhang from the top of the shoe, we will give you that measurement as well.

We measure everything twice.

UNSURE IF AN ITEM WILL FIT?:
Take something from your wardrobe that fits you well, measure it in the same fashion we do and compare your measurements to ours.

CLEANING AND REPAIRS:
Any item that requires cleaning and can be hand or machine washed, we do. We also do small repairs such as re-stitching loose hems and sewing on buttons. Any item that requires dry-cleaning or seam reinforcing, we leave up to the buyer.

As a Canadian based seller on Etsy.com, bigyellowtaxivintage sells to a select group of countries, as noted in each listing under shipping & policies. As a customer, the information you provide is used only for Etsy related communication and transactions regarding order fulfillment, shipping/delivery, providing customer support.

The personal data you provide is retained for legal, business and tax records only, and none will be re-used by bigyellowtaxivintage for marketing purposes, transferred or shared with any other entity without your express permission. If you have any concerns about my privacy policy, please contact me.

Customer details are retained by Etsy electronically as provided by the buyer when they opt in via the purchase. Please review Etsy Privacy Policies outlined here, which you agree to when you enter into any transaction;
https://www.etsy.com/legal/privacy/