BijouxMalou

Original Handmade Jewellery and Bookmarks

Llanidloes, United Kingdom | 11760 Sales

BijouxMalou

Original Handmade Jewellery and Bookmarks

Llanidloes, United Kingdom 11760 Sales On Etsy since 2013

5 out of 5 stars
(2401)

Announcement   ❄ Need a Christmas delivery?

I process all orders in 1 working day.
UK: last ordering date 19th of Dec.
International (including USA): Postal delays are likely in November and December!! For the best chance buy at least 5 weeks in front whenever possible.

The standard (cheapest) shipping has NO TRACKING available, so select an upgraded service if you need tracking information (drop down menu when checking out)!

Although I cannot guarantee international delivery times, I can tell you that it is highly unlikely for parcels to arrive on time if ordered later than the 13th of December for the USA and Western Europe, or later than the 8th of December for Eastern Europe, Canada, Australia and New Zealand.

Announcement

Last updated on Nov 19, 2018

❄ Need a Christmas delivery?

I process all orders in 1 working day.
UK: last ordering date 19th of Dec.
International (including USA): Postal delays are likely in November and December!! For the best chance buy at least 5 weeks in front whenever possible.

The standard (cheapest) shipping has NO TRACKING available, so select an upgraded service if you need tracking information (drop down menu when checking out)!

Although I cannot guarantee international delivery times, I can tell you that it is highly unlikely for parcels to arrive on time if ordered later than the 13th of December for the USA and Western Europe, or later than the 8th of December for Eastern Europe, Canada, Australia and New Zealand.

Malou Koldenhof

Contact shop owner

Malou Koldenhof

View all 140 items

Reviews

Average item review
5 out of 5 stars
(2401)
See reviews that mention:
quality 326 shipping 541 customer service 233
View all 2401 reviews

Updates

Filling little bottles with glitter and glow in the dark to make some magical bookmarks blush sparkles
Cute little boxes for cute little charm necklaces blush I have made some affordable small charm jewellery which could make a lovely secret santa gift. UK xmas shipping until 19 Dec. Be aware that International shipping is slowing down pensive
These fairy lights keep me very happy while handworking in my studio on darker days blush #simplepleasures #lovemyworkspace
View all 82 updates

About

What started as a hobby stayed a hobby!

While everyone has their own story about becoming an etsy seller, I don't want to bore you too much with the cliches (though they are suprisingly true). So here follows my short version bio:

Dancing through childhood in the country cheese and tulips -> becoming a happy university nerd -> a love story makes me swap Amsterdam for London -> living the UK life of tea, biscuits and the queen -> starting my Etsy shop -> many cups of tea later, my Etsy shop becomes my main income -> changing the grey of the city for the green of Wales -> surrounded by sheep my Etsy shop goes better than ever. #livingthedream

What started as a hobby stayed a hobby, but Etsy has allowed me to practice this hobby all the time :) I create each piece with a passion to make an unique item and if this would ever feel like a job to me I would quit. This shops means a lot to me and I want it to stay a work of love.

My customers are very important to me, and while I can't talk to them directly, believe me when I say that I talk to a large red postbox on a daily basis (and I can use Etsy messages). I am always happy to give the best customer service I can, and the good feedback is what keeps me smiling while working.

I am crazy about seeing how things are made (my boyfriend and I used to binge-watch How It's Made on the Discovery Channel). I reckoned that you as a customer might like to see the same of my products, so I try to share as many pictures and videos as possible.

I live in Llanidloes, Wales, where I spend my free time in nature and I spend my working hours on my hobby. I am very thankful that my customers have allowed me to live this fantastic lifestyle.

Shop members

  • Malou Koldenhof

    Owner

    Hand making jewellery is a passion, and a constant strive for originality and perfection. This etsy shop supports my lifestyle, living and working in Mid-Wales. I run this shop alone, and enjoy the different aspects, from designing to photography :)

Shop policies

More information

Last updated on Dec 5, 2018
Frequently asked questions
Custom and personalised orders

During the months November and December I won't be able to take on custom orders (processing regular orders is taking all my time).

However, small changes to existing products are always possible. If you like a different chain length, just leave a note with the exact measurements you'd like with your order. There won't be any charges for changing the length of necklaces.

Be aware that items which were changed specifically for you, cannot be returned.

Care instructions

To keep your jewellery in the best condition, please store them in a dark and dry place (such as the pouch in which the jewellery comes).

Gift wrapping and packaging

Regular packaging: Each item comes in an individual velvet bag or in a gift box (see the individual listing information).

Add on gift wrapping: Click 'this order is a gift' when the item is in your basket, and you will have the option to add on wrapping.
By selecting this gift wrapping your order will come packaged in a gift box which is wrapped in a eco-friendly wrapping paper and washi/paper tape. However be aware that this means you can no longer open the package before gifting it (without damaging the packaging).

Plastic-free: I am currently transitioning to go completely plastic-free, and I am using up some final bubblewrap packaging. If you already want a plastic-free envelope and padding, please leave a note to let me know.

What happens if my order doesn't arrive?

If your international order still hasn't arrived after 5 weeks (when shipped with regular post) I will always send out a new parcel. If you are in the UK and the order is not with you within a week I will dispatch a new parcel.

What shipping options are available?

Standard Airmail Shipping - Cheapest delivery option going through regular local mail, without being tracked! In the shipping/policy you can find estimated delivery times.

Signed For / Tracked Shipping - This shipping option also goes through local mail, but will have tracking available for the following destinations: Canada, USA and EU countries. For other countries, this service has no tracking. Signature required on arrival.

Courier Express Shipping - This service is an upgraded shipping type which is fast and comes with full tracking. Depending on which country you are located in it will either come with DPD, UPS or FedEx. Phone number required! If I don't receive a phone number within 24 hours, the order will be cancelled.

What happens if my order arrives damaged or broken?

While I always try to package parcels very well, every now and then there might be one parcel which doesn't survive the rough handling in the post.
I double check everything I send out, but there can be cases where something might break within a short time when wearing it (due to a faulty clasp for example).

If this is the case please always contact me, by sending an Etsy message! I will do everything I can to make up for the trouble, and you will always receive a new item. My customers mean everything to me, so when something is wrong please give me the chance to set it right.

Safety hazards: proper use of products, injuries and children.

All the jewellery and bookmarks I make are designed for adults, and can be a safety hazard to children. I use strong metals, glass, glue, glow in the dark, obsidian, small parts, which makes my items unsuitable for children! Neither should my jewellery and bookmarks be used for any other purposes then which they were intended for (the metal grade isn't food safe for example, nor should jewellery be worn during exercise). I am not responsible for any injuries, deaths or damages caused by any of my products.

Current postal delays in Canada!

Please be aware that due to postal worker strikes in Canada, your item might be severely delayed! It is likely that international postage will be given the least priority whenever work is resumed, and large backlogs are to be expected. Unfortunately this is completely out of the hands of sellers, and I will not be able to refund items if they are delayed, hence the heads up!

Latest update:
Due to the delays I had to stop posting to Canada, and I am really sorry for the inconvenience. As a small shop owner I can't afford refunding every customer with parcels stuck in backlogs.

Need a Christmas delivery?

I process all orders in 1 working day.
UK: last ordering date 19th of Dec.
International (including USA): Postal delays are likely in November and December!! For the best chance, buy at least 5 weeks in front when possible.

The standard (cheapest) shipping has NO TRACKING available, so select an upgraded service if you need tracking information (drop down menu when checking out)!

Although I cannot guarantee international delivery times, I can tell you that it is highly unlikely for parcels to arrive on time if ordered later than the 13th of December for the USA and Western Europe, or later than the 8th of December for Eastern Europe, Canada, Australia and New Zealand.

What is the current average delivery time internationally?

Shipping times during November and December are very difficult to predict. However what I mostly hear from my customers is that it roughly takes 3 weeks at the moment. This isn't guaranteed, but merely an average to give you an idea.