BijouxMalou

Original Handmade Jewellery and Bookmarks

Apeldoorn, The Netherlands
15,008 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Items

15008 Sales
 

All Items

Malou Koldenhof

Contact shop owner

Malou Koldenhof

Reviews

Average item review
5 out of 5 stars
(3100)
See reviews that mention:
Quality 434 Shipping 679 Customer service 310

About BijouxMalou

Sales 15,008
On Etsy since 2013

Living a life of creativity!

In my search for a creative outlet I stumbled upon Etsy several years back. I started this shop with the hope that it might cover the material costs of my hobby. However, I soon found one of my first handmade necklaces featured on a social media outlet by someone with a large following, and my creative hobby suddenly meant I could quit my day-job and work from home. Thanks to this I was able to move to beautiful locations, spend all my free hours in the green outdoors and all my working hours on something I enjoyed doing: creating! The freedom of working from home has also allowed me to explore other passions of mine such as yoga, which has become a lifestyle for me and keeps me feeling inspired and creative.

My passion for this shop comes from the amazing customers I've met over the years, with their personal stories and their kind support. I also love offering an alternative shopping experience to mainstream shops, in how I care about the ethical aspects of selling, in trying to reduce waste, going plastic-free, being vegan-friendly, and by making items from home in a safe work environment (which so often isn't the case when buying mass-produced goods). I love how something which has been handmade can be such a personal and loving gift for someone special. I am so grateful for this beautiful life I'm able to live thanks to my Etsy shop. Peace, love and lots of happiness to all my amazing customers!

Shop members

  • Malou Koldenhof

    Owner

    Hand making jewellery is a passion, and a constant strive for originality and perfection. I run this shop alone, and enjoy the variety of work involved, from designing to photography :) My customers mean the world to me!

Shop policies

More information

Last updated on Jan 7, 2021
Frequently asked questions
Custom and personalised orders

Small changes, such as the length of necklaces, can be made without any extra charges, by simply leaving a note with your order about this.

If you are looking for any larger changes, feel free to get in contact through Etsy messages and I might be able to help.

However, every now and then I might have to turn down custom orders, depending on how busy I am fulfilling regular orders. I run this shop alone, and therefor have to make difficult choices to manage my time.

Care instructions

To keep your jewellery in the best condition, please store them in a dark and dry place (such as the pouch or box in which the jewellery comes).

Also keep it away from harmful products (perfumes, chemicals), and only clean them with a polishing cloth, or a damp cloth, but make sure to dry them very well!

My items are not made to be used in water.

Gift wrapping and packaging

Regular packaging: Each item comes in an individual gift bag or in a gift box (see the individual listing information).

Add on gift wrapping: Click 'this order is a gift' when the item is in your basket, and you will have the option to add on wrapping.
By selecting this gift wrapping your order will come packaged in a gift box which is wrapped in a eco-friendly wrapping paper and washi/paper tape. However be aware that this means you can no longer open the package before gifting it (without damaging the packaging).

Plastic-free: Orders are packaged in paper padded envelopes, cardboard, and other low impact/recyclable padding. You can simply paper recycle the packaging :)

What happens if my order doesn't arrive?

Within the Netherlands: If you are in the Netherlands and the order is not with you within a week please get in contact and I will dispatch a new parcel.

International (including USA): If your international order still hasn't arrived within 5 weeks (when shipped with regular post) please get in contact through Etsy messages and I will always dispatch a new parcel.

Please understand that I will only know about a non-delivery if you get in contact with me, so don't hesitate to message me if your parcel hasn't arrived!

What international shipping options are available?

Standard Airmail Shipping - Cheapest delivery option going through regular local mail, without being tracked! In the shipping/policy you can find estimated delivery times.

Signed For / Tracked Shipping - This shipping option also goes through local mail, but will have tracking available for the following destinations: Canada, USA and EU countries. For other countries, this service has no tracking. Signature required on arrival.

Courier Express Shipping - This service is an upgraded shipping type which is fast and comes with full tracking. Depending on which country you are located in it will either come with DPD, UPS or FedEx. Phone number required! If I don't receive a phone number within 24 hours, the order will be cancelled.

What happens if my order arrives damaged or broken?

While I always try to package parcels very well, every now and then there might be one parcel which doesn't survive the rough handling in the post.
I double check everything I send out, but there can be cases where something might break within a short time when wearing it (due to a faulty clasp for example).

If this is the case please always contact me, by sending an Etsy message! I will do everything I can to make up for the trouble, and you will always receive a new item. My customers mean everything to me, so when something is wrong please give me the chance to set it right.

Safety hazards: proper use of products, injuries and children.

All the jewellery and bookmarks I make are designed for adults, and can be a safety hazard to children. I use strong metals, glass, glue, glow in the dark, obsidian, small parts, which makes my items unsuitable for children! Neither should my jewellery and bookmarks be used for any other purposes then which they were intended for (the metal grade isn't food safe for example, nor should jewellery be worn during exercise). I am not responsible for any injuries, deaths or damages caused by any of my products.