BijouxMalou

Original Handmade Jewellery and Bookmarks

Llanidloes, United Kingdom 14053 Sales On Etsy since 2013

5 out of 5 stars (2902)

BijouxMalou

Original Handmade Jewellery and Bookmarks

Llanidloes, United Kingdom | 14053 Sales

BijouxMalou is taking a short break

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Note from shop owner WINTER CLOSURE: from the 3rd of November 2019 until February/March 2020.

I’ve run this shop with a lot of passion and love over the past 6 years. I decided that I need a longer break this winter to keep giving it the 100% service my lovely customers deserve. I hope to regain energy and inspiration, and to be back on time for a spring collection.

If you need to contact me, please allow me a little bit longer to get back to your message as I might not always have access to internet.

Any questions? Please check the following FAQ.

——Finding information about your order——
For any questions about the item you bought and the delivery information, you can go to your purchases (under the menu button You) and click on the item to get the exact description as it was at the time of your purchase. Next to that you can find the exact date on which I shipped your order.

——When will my order be delivered?——
* UK-customers: All orders were processed before I closed the shop and posted with 1st class Royal Mail.
* International customers (non-UK): All order were processed before I closed the shop (using Royal Mail airmail). The standard shipping has no international tracking. If you selected a tracked service at checkout I will have given you the tracking information in a message and on the dispatch notifications. The average shipping time is between 1 and 3 weeks.

——When to contact me immediately?——

- If your international (non-UK) order hasn’t arrived within 4 weeks.
- If your UK order hasn’t arrived within 4 days.
- If your order arrived damaged, incomplete/incorrect or broke within a short time.
- If you are unhappy about the product or any part of the service.

Whenever you aren’t satisfied I would really appreciate it if you give me a chance to set it right. My customers mean everything to me, and this shop is a work of love :)

Please ONLY CONTACT ME THROUGH ETSY MESSAGES, to prevent lost emails (junkmail, etc) and make it easier for me to know which order you are contacting me about. I will get back to you in 1 to 4 days as soon as I have access to internet.

Note from shop owner

Last updated on Nov 4, 2019

WINTER CLOSURE: from the 3rd of November 2019 until February/March 2020.

I’ve run this shop with a lot of passion and love over the past 6 years. I decided that I need a longer break this winter to keep giving it the 100% service my lovely customers deserve. I hope to regain energy and inspiration, and to be back on time for a spring collection.

If you need to contact me, please allow me a little bit longer to get back to your message as I might not always have access to internet.

Any questions? Please check the following FAQ.

——Finding information about your order——
For any questions about the item you bought and the delivery information, you can go to your purchases (under the menu button You) and click on the item to get the exact description as it was at the time of your purchase. Next to that you can find the exact date on which I shipped your order.

——When will my order be delivered?——
* UK-customers: All orders were processed before I closed the shop and posted with 1st class Royal Mail.
* International customers (non-UK): All order were processed before I closed the shop (using Royal Mail airmail). The standard shipping has no international tracking. If you selected a tracked service at checkout I will have given you the tracking information in a message and on the dispatch notifications. The average shipping time is between 1 and 3 weeks.

——When to contact me immediately?——

- If your international (non-UK) order hasn’t arrived within 4 weeks.
- If your UK order hasn’t arrived within 4 days.
- If your order arrived damaged, incomplete/incorrect or broke within a short time.
- If you are unhappy about the product or any part of the service.

Whenever you aren’t satisfied I would really appreciate it if you give me a chance to set it right. My customers mean everything to me, and this shop is a work of love :)

Please ONLY CONTACT ME THROUGH ETSY MESSAGES, to prevent lost emails (junkmail, etc) and make it easier for me to know which order you are contacting me about. I will get back to you in 1 to 4 days as soon as I have access to internet.

Malou Koldenhof

Contact shop owner

Malou Koldenhof

Reviews

Average item review
5 out of 5 stars
(2902)
See reviews that mention:
quality 407 shipping 642 customer service 294

Updates

About BijouxMalou

Sales 14,053
On Etsy since 2013

What started as a hobby stayed a hobby!

While everyone has their own story about becoming an etsy seller, I don't want to bore you too much with the cliches (though they are suprisingly true). So here follows my short version bio:

Dancing through childhood in the country cheese and tulips -> becoming a happy university nerd -> a love story makes me swap Amsterdam for London -> living the UK life of tea, biscuits and the queen -> starting my Etsy shop -> many cups of tea later, my Etsy shop becomes my main income -> changing the grey of the city for the green of Wales -> surrounded by sheep my Etsy shop goes better than ever. #livingthedream

What started as a hobby stayed a hobby, but Etsy has allowed me to practice this hobby all the time :) I create each piece with a passion to make an unique item and if this would ever feel like a job to me I would quit. This shops means a lot to me and I want it to stay a work of love.

My customers are very important to me, and while I can't talk to them directly, believe me when I say that I talk to a large red postbox on a daily basis (and I can use Etsy messages). I am always happy to give the best customer service I can, and the good feedback is what keeps me smiling while working.

I am crazy about seeing how things are made (my boyfriend and I used to binge-watch How It's Made on the Discovery Channel). I reckoned that you as a customer might like to see the same of my products, so I try to share as many pictures and videos as possible.

I live in Llanidloes, Wales, where I spend my free time in nature and I spend my working hours on my hobby. I am very thankful that my customers have allowed me to live this fantastic lifestyle.

Shop members

  • Malou Koldenhof

    Owner

    Hand making jewellery is a passion, and a constant strive for originality and perfection. This etsy shop supports my lifestyle, living and working in Mid-Wales. I run this shop alone, and enjoy the different aspects, from designing to photography :)

Shop policies

More information

Last updated on Feb 5, 2019
Frequently asked questions
Custom and personalised orders

Small changes, such as the length of necklaces, can be made without any extra charges, by simply leaving a note with your order about this.

If you are looking for any larger changes, feel free to get in contact through Etsy messages and I might be able to help.

However, every now and then I might have to turn down custom orders, depending on how busy I am fulfilling regular orders. I run this shop alone, and therefor have to make difficult choices to manage my time.

Care instructions

To keep your jewellery in the best condition, please store them in a dark and dry place (such as the pouch or box in which the jewellery comes).

Also keep it away from harmful products (perfumes, chemicals), and only clean them with a polishing cloth, or a damp cloth, but make sure to dry them very well!

My items are not made to be used in water.

Gift wrapping and packaging

Regular packaging: Each item comes in an individual gift bag or in a gift box (see the individual listing information).

Add on gift wrapping: Click 'this order is a gift' when the item is in your basket, and you will have the option to add on wrapping.
By selecting this gift wrapping your order will come packaged in a gift box which is wrapped in a eco-friendly wrapping paper and washi/paper tape. However be aware that this means you can no longer open the package before gifting it (without damaging the packaging).

Plastic-free: Orders are packaged in paper padded envelopes, cardboard, and other low impact/recyclable padding. You can simply paper recycle the packaging :)

What happens if my order doesn't arrive?

Within the UK: If you are in the UK and the order is not with you within a week please get in contact and I will dispatch a new parcel.

International (including USA): If your international order still hasn't arrived within 5 weeks (when shipped with regular post) please get in contact through Etsy messages and I will always dispatch a new parcel.

Please understand that I will only know about a non-delivery if you get in contact with me, so don't hesitate to message me if your parcel hasn't arrived!

What international shipping options are available?

Standard Airmail Shipping - Cheapest delivery option going through regular local mail, without being tracked! In the shipping/policy you can find estimated delivery times.

Signed For / Tracked Shipping - This shipping option also goes through local mail, but will have tracking available for the following destinations: Canada, USA and EU countries. For other countries, this service has no tracking. Signature required on arrival.

Courier Express Shipping - This service is an upgraded shipping type which is fast and comes with full tracking. Depending on which country you are located in it will either come with DPD, UPS or FedEx. Phone number required! If I don't receive a phone number within 24 hours, the order will be cancelled.

What happens if my order arrives damaged or broken?

While I always try to package parcels very well, every now and then there might be one parcel which doesn't survive the rough handling in the post.
I double check everything I send out, but there can be cases where something might break within a short time when wearing it (due to a faulty clasp for example).

If this is the case please always contact me, by sending an Etsy message! I will do everything I can to make up for the trouble, and you will always receive a new item. My customers mean everything to me, so when something is wrong please give me the chance to set it right.

Safety hazards: proper use of products, injuries and children.

All the jewellery and bookmarks I make are designed for adults, and can be a safety hazard to children. I use strong metals, glass, glue, glow in the dark, obsidian, small parts, which makes my items unsuitable for children! Neither should my jewellery and bookmarks be used for any other purposes then which they were intended for (the metal grade isn't food safe for example, nor should jewellery be worn during exercise). I am not responsible for any injuries, deaths or damages caused by any of my products.

What UK shipping option are available?

Standard and free shipping comes with 1st class Royal Mail (average 1 to 2 working days).

Prefer an even better service? Select 'Special Delivery by 1pm' (average 1 working day).