bijuterra's Shop Policies
Welcome to my shop, Bijuterra!
All my works are made by hand in my studios from Germany and Romania.
Hope you will love my fashion illustrations and handmade creations and you will come back soon:)
Thanks so much for looking!
Paypal is preferred, easy and convenient.
Please note, if payment is not received within 3 days, the order will be canceled and the items will be re-listed.
Items that are custom made may take up to 2 weeks depending on requests and work load at the time. Oil paintings will need to dry and this could take a little bit longer. I will let you know via email.
Jewelry, socks and fashion illustration prints will be sent from Romania***, while oil paintings and Icons will be sent from Germany.
***Please note that I send these products from Romania and the delivery to countries outside Europe usually takes 2 to 3 weeks, but during busy times such as Christmas or Easter time this period may be longer.
Sorry about that.
Once the order made, the client will have to check etsy inbox to keep the contact wih me.
The client will be announced in a message about the track and trace number of his pack and also the estimated period when the pack will arrive in his town. If the client won't pick up the pack from the local post, the post policies says that the pack will be send back to the sender. In this case, i am not responsible. If the client want the pack to be send again, he will have to pay once again for the shipping.
Thank you for understanding.
Refunds and Exchanges
If for you are not satisfied with your order, please contact me to see what could be done. If the problem is unsolvable you can return your item within 10 days and you will receive a full refund (not including shipping costs).
Custom orders are not refundable.
Additional Policies and FAQs
It is possible that the Romanian post will delay the transportation a little bit, especially for far away countries. I will keep in touch and let you know the arrival periods the Post is sharing with us.
see all my shops here:
For any issues, please contact me on:
isandru [!at] yahoo.com
Thank you for your interest in my works!
Last Updated June 14, 2014