Bird at the Window

Toronto, Canada

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A buyer bought a gift from this shop and gave it a 5-star review!

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Jen Ford

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Jen Ford


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Shipping 3 Customer service 4

Shop policies

Last updated on March 18, 2011
Hi and welcome to Bird at the Window! I love to create a variety of items, using new and vintage components to create things that are beautiful, whimsical, or something in between.

Accepted payment methods

Returns and exchanges
I do accept refunds on everything but earrings. Please let me know as soon as possible. To help keep track of items, I request that you return the item within 30 days of purchase. I will refund you the cost of the item (minus shipping) if it is returned back in the same condition it arrived to you in.

I am not responsible for items lost in the mail.
I accept paypal payments. Please pay within 2 business days, as orders are not shipped until payments are received.
I ship items in padded envelopes, usually as a light packet in regular mail.

All items are shipped via the address listed with your paypal account unless otherwise stated. Please make sure it is correct.

Items are mailed within 1 to 3 business days.

It can sometimes be pricey to ship items from Canada, but if the shipping and handling is greatly larger than what I have charged, I will refund you the difference via paypal.

In order to keep my shipping costs low, I ship with the standard shipping option. If you would like an item shipped with a tracking number, or other special request, let me know and I can get back to you with a quote. Tracking numbers may cost anywhere from $5-$15, but if you are placing a large order it may be worth it.
Additional policies and FAQs
I am always open to special orders and recreating past items when possible, just get in touch with me and I'll get back to you!