5 out of 5 stars
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Last updated on July 5, 2013
Thank you for viewing our Shop Policies. If you have a specific question, or something is not covered here, please feel free to contact us. Birds' Nest Design specializes in digitizing embroidery designs for embroidery machines. All designs are reviewed, sewn, and tested before being offered for sale. Custom digitizing services are available, please inquire via Etsy Convo.
Accepted payment methods
- Accepts Etsy gift cards
PayPal is our preferred method of payment. You can pay with a credit card via PayPal even if you do not have a PayPal account. Please pay for your design within 24 hours of your order.
Shipping is free via digital download. The formats available are: dst, exp, hus, jef, pes, sew, vip, vp3, and xxx. Designs will be delivered in a zip file containing all formats. If you require a format not listed, please contact us.
Refunds and Exchanges
Due to the digital nature of our designs, we do not offer refunds. If you find a problem with one of our designs, please contact us via Etsy convo.
Additional policies and FAQs
Our items are machine embroidery files that require you to own your own embroidery machine and software in order to use them. These designs are not patches, and have to be sewn with an embroidery machine. Additional software may be required in order to manipulate the design or load it onto your embroidery machine. If any alterations have been made to the design, Birds' Nest Design is not responsible for any failure in the sewing process.