biscotteyarns

Biscotte Yarns

Montreal, Canada On Etsy since 2008

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This shop got multiple 5-star reviews in the past 7 days.

biscotteyarns

Biscotte Yarns

Montreal, Canada | 595 Sales

Announcement    Indie dyer since 2007

Announcement

Last updated on Jun 14, 2020

Indie dyer since 2007

Items

 

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Louise Robert

Contact shop owner

Louise Robert

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Average item review
5 out of 5 stars
(294)
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quality 5 shipping 47 customer service 39

Shop policies

Last updated on October 23, 2020
Since 2007, Biscotte Yarns has specialized in hand-dyed yarns, specially self-striping yarns (also known as Autorayante™) which produce a stripe effect in an automatic and completely unique way! For the last decade, we have developed and marketed over than 100 original Autorayante™ self-striping yarns.

In addition to Biscotte Yarns, you will find here an exclusive hand-dyed yarn collection. This artisanal yarn is no ordinary knitting yarn: the designer behind the knitting patterns Louise Robert Design meticulously created this beautiful collection.
It's by studying the color pallets that represent her life and career over the years that designer Louise Robert was able to imagine all of the variety available in these hand-dyed artisanal yarns.
In this gorgeous hand-dyed artisanal yarns, you will find in a beautiful palette of colors in various yarn weight and fibers. Over 40 colourways have been hand-dyed with care and precision to be part of this new collection and among them, some colors are naturally dyed with plants and herbs.

Accepted payment methods

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Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
When you receive your order, you may wish to return certain items for different reasons. These returns will be accepted under the following conditions:

Within 5 working days from the date of receipt of your order, you must contact us in writing: https://biscotteyarns.com/pages/contact-us OR by phone at 450-653-9099 # 1.
• Returned products must be in their original condition and shipped within 5 business days of the date of our return authorization.
• Winded skeins are not returnable.
• Accessories such as knitting needles, hooks and books are not returnable.
• Products purchased on promotion or ends of line (ex: bags of Josie) are not returnable.
• Upon reception of the returned product, a discount code will be issued (excluding shipping cost) and will be applicable on your next purchase. You will need to indicate this code before closing your cart on your next order.
In the case of a defective product, an exchange will be sent for an equivalent product or if not available, a credit will be issued and applicable on your next purchases or a refund will be processed in your account.
Payment
Paypal
Shipping
Biscotte Yarns Is NOT responsible for errors in your address. Please make sure to enter your address properly when ordering. If you have made a mistake in your address when placing an order, please contact us immediately using the contact form. If your order has already been fulfilled before you noticed that the address was incorrect, you MUST contact your local post office and have them redirect the package. When a package is returned to us due to an address error or if it was unclaimed / not signed for / unpayed customs charges, we will refund the cost of the physical items only. Shipping and handling charges will not be refunded.

The majority of our products are available in stock and will be processed within 2 open days. If the skeins need to be wound, please allow for an additional delay. However, it is possible that an item you ordered is out of stock at the time you placed your order. In this case, an additional delay of up to 30 days can be applied even if you chose the ‘’express delivery’’ option which applies only to the delivery lead time after the order has been shipped out of our distribution center. At any time, you can contact us to track your order at 1-450-441-7335 or via our online contact form.

Some products, such as the "Biscotte Mystery Sock Club" are shipped to a predetermined date identified in the item description. If you order another item with the "Biscotte Mystery Sock Club", the additional item will be delivered with the club on the agreed date. If you don't want to wait, please order your items separately.

Most of your yarns are shipped in Tyvek envelopes which are lightweight and water-resistant. Do not use sharp objects such as scissors to open the envelope: you may cut the yarn inside by mistake.

Our packages are delivered by Canada Post and delivery rate is calculated based on the weight of the package. The available delivery options are displayed during checkout. If you need a tracked package, you must select Expedited Parcel USA and beyond to get a tracking number.

Please take note that the shipping delays are determined by Canada Post.

As we have no control over packages once they leave our facility, delivery lead-time may slightly differ versus the selected option so we cannot be held responsible for any delay due to circumstances out of our control. If you need your order to be processed in priority, please indicate this information in the notes of your order and we will contact you to advise of any delay if needed.
Additional policies and FAQs
COLORS


Because of its artisanal nature, each skein of hand-dyed yarn may not be completely identical to each other, even if they come from the same dye lot.

To ensure a nice color transition when starting a new skein, especially with semi-solid, speckled and variegated colors, we suggest you alternate the rows of the ending skein with the new one.

The effect of self-striping colorways will be maximized in small circumference knitwear such as socks, mittens, hats and scarves.

About Speckled and Variegated hand-dyed yarns: because of the random nature of these colorways, identical socks and/or homogeneous color in other projects such as shawls or cardigans will not be possible even when using 2 skeins of the same dye lot. They will make coordinating socks, not an identical pair. It is best to switch rows between the skeins when carrying out your shawls, cardigans & other projects.


Most of the time, we take pictures of the yarn in daylight to show the colors closest to reality.

However, because of the difference between the pixels of monitors and their adjustments, it is possible that you observe a slight difference between the actual color and the picture displayed.


WASHING CARE
Superwash (also identified as SW) processing means that the wool has been chemically treated to prevent felting so you can wash your garments in the washing machine. However, to preserve your garment and color as long as possible, we recommend washing in cold water and drying flat.


Although the yarn is pre-washed, it is possible to observe a slight bleeding of dye during the first washes (bleeding refer to the excess dye that goes away). In some cases, this bleeding flowing into the washing water may affect the adjacent colors (especially on white). For this reason, we recommend washing your garment for the first time by hand in cold water (and always in cold water for subsequent washings).

As all yarns are subject to bleeding on first washes and especially when your project is worked with contrasting colors, we also recommend to wash the darker color skein prior to knitting your project. This will remove the excess color.

At the very least, you may knit a little swatch with all your colors, let it soak in cool/warm water with a mild detergent and see if there is any bleeding. It is better to be safe than sorry.

If you are using self-striping hand dyed yarns including a mix of light and dark colors, it is important to know that darker colors may bleed on lighter sections on first washes. This is a normal effect. It will not disappear but will fade out after few washes.

FOR MORE INFORMATION ABOUT WASHING CARE, PLEASE VISIT OUR TUTORIAL HERE