BitesBakedGoods

Bites Baked Goods

Patterson, New York

Announcement    Hand-decorated cookies made with care from quality ingredients.

Visit my Instagram profile, @chrissythebaker, to view my recent work!

Announcement

Last updated on Dec 16, 2019

Hand-decorated cookies made with care from quality ingredients.

Visit my Instagram profile, @chrissythebaker, to view my recent work!

Items

No items listed at this time
Christina Schurr

Contact shop owner

Christina Schurr

Reviews

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Shipping 10 Customer service 5

About BitesBakedGoods

Sales 132
On Etsy since 2013

Shop members

  • Chrissy Schurr

    Owner

    Hi - thanks for checking out my shop! My name is Chrissy, and I've been baking professionally for the last thirteen years, since graduating from the Culinary Institute of America's Baking & Pastry Arts program.

Shop policies

Last updated on January 16, 2018
Hello, and thanks for checking out my shop! My name is Christina, and I operate Bites Baked Goods, a small custom-order baking business (located in Patterson, NY [Putnam County]). If you are local & interested in items other than what is available in this Etsy shop (cakes, cupcakes, etc), please contact me to find out about other items that are available for local delivery / pick-up (I will create a reserved listing for you).

Please note that each cookie is decorated by hand, and may vary slightly from the photos shown. I will be happy to customize designs to your specifications, or create original designs for your event - send me a message & we'll discuss the options.


GENERAL ORDERING INFORMATION:
-Orders should be placed at least two weeks prior to your event date. During busier times of the year, more notice may be needed to ensure availability.

-I may be able to accommodate "rush" orders if you need your cookies on short notice... but please be aware that a $20 rush fee will be added to your total, and shipping may need to be upgraded to Express Mail.

-Orders must be made in 1-dozen increments (i.e. if you need 19 cookies, you would order 2 dozen). I do not offer discounts on larger orders.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
CANCELLATIONS:
-Orders may be cancelled within 24 hours of purchase for a refund of 95% of the purchase price.

-Rush orders WILL NOT be refunded.


REFUNDS:
-NO refunds will be given for packages returned/redirected/lost due to incorrect shipping information entered at checkout OR packages delayed by inclement weather/forces beyond my control.

-I take great care to package all of my cookies so that they arrive safely at their destination, but the rest is up to the carrier. Breakage is a rare occurrence, but it can happen (cookies are fragile items) - I recommend ordering a few more cookies than you need, just in case. If your order arrives damaged in any way, you must contact me within 24 hours of the time that the package is marked "delivered" by USPS (include clear photos of any/all damaged cookies, and hold on to all of the packing material until the issue is resolved). I will then file an insurance claim with USPS and issue a refund (for the damaged cookies only) to you once the claim is approved (may take up to two weeks).

-If you are unsure of whether or not you will like the taste of my cookies, please order a sample before placing a larger order. Countless people love my cookies & keep coming back for more, so I will not issue refunds over an issue of taste/flavor.
Payment
PAYMENT:
-Credit cards, PayPal, & Etsy gift cards are accepted.

-Please DO NOT pay until you have contacted me regarding availability for your event date. This is a one-woman cookie business, and there are only so many orders that I can take for a given time frame. Orders placed without confirmation of availability are subject to cancellation by me, depending on my production schedule for the specified time frame.
Shipping
SHIPPING:
-Shipping prices shown in listing are based on the farthest destination from my location (southern NY state) - provide your zip code for an adjusted shipping cost.

-I ship all orders via USPS Priority Mail, which is a 1 - 3 day service, depending on your location. You will receive a notification with tracking number & estimated delivery date once your package has shipped.

-Rush orders may require expedited shipping (Express Mail), so please be aware that the costs will be considerably higher.
Additional policies and FAQs
ALLERGY INFORMATION:
-All of Bites Baked Goods products are made in a facility in which wheat, eggs, nuts, & dairy are used daily. Though every effort is made to avoid cross-contamination, people with severe allergies to any of those ingredients should not consume any Bites Baked Goods products.


SHELF LIFE / STORAGE:
-All cookies are baked & decorated to order, as close as possible to the shipping date (allowing the necessary time for decorating, drying, and packaging).

-As soon as the icing has fully dried, the cookies are packaged in individual heat-sealed bags, which are airtight and extremely effective in maintaining freshness. Ribbon-tied bags (if you have chosen to upgrade your packaging) are heat-sealed before being tied, so they are airtight as well.

-If kept in the sealed bags, cookies will remain fresh for 2-3 weeks from the time you receive them (or 1-2 weeks in very humid weather).