BlackB1rdStudio

Victoria, Canada

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Paige Coull

Contact shop owner

Paige Coull

Shop policies

Last updated on January 23, 2014
Hello and Welcome to the Studio.

All of our products are 100% unique and hand made by me.
All glazes, decals and overpaints are non-toxic, dishwasher safe, stove and microwave safe. Although it is encouraged for you to hand wash your artwork to prolong the life of a piece.

If a piece includes sterling silver or solid god paint these works are NOT microwave safe.

Thank you for visiting!
Returns and exchanges
Please open and inspect your piece(s) upon receipt, and report damages to me ASAP. I will replace any lost or damaged work. You may return anything for a full refund, minus shipping charges, if it is not what you wanted. Please notify me upon receipt, and send the piece back for a refund. It is my intention that you really love your handmade piece, and use or wear it with joy for many years.
Payment
I accept:
-Paypal
-Credit Cards (via Paypal)
-Moneyorders
-Cashiers check

I prefer payment via Paypal.

In all cases, payment must be received before the items will be shipped. Please follow the link to Paypal to complete your purchase.
If payment has not been received, and I have not received a response to my inquiries or further information from you within 10 days, your order will be cancelled and the item re-listed for sale.

Please include your Etsy user id, date of purchase, transaction number, and the items purchased in any email you send in regards to payment for your item.

If you have any questions about the checkout process - paste this link in a new browser window. http://www.etsy.com/help_guide_checkout.php
Shipping
I am happy to ship internationally.

International shipping prices are Priority Mail and usually take 6-10 business days for arrival depending on the country. These shipments are traceable and insured.

Due to the higher cost of Priority Mail I suggest purchasing more than one piece at a time. This will lower your cost per item purchased.

All of my pieces are packed with care to ensure their safe arrival.

I usually ship orders within two business days but no less than twice a week. If you need your item expedited quickly, please let me know. I use USPS Priority for lighter packages and UPS Ground for the heavier items. Please allow 2-14 days for the arrival of your purchase. Again, if you have a specific deadline or would like to upgrade to a faster service, I will be glad to make it happen.

In order to save paper, please print a copy of the invoice from Etsy if you must have one. If you ask me to, I would happily include a copy for you.

If you would like to insure your order, let me know and I will recalculate the shipping price for you.

Please note that every piece is created individually, and while I do my best to accurately represent them in my pictures, your piece may differ slightly in color or shape.

If this is a gift purchase please let me know so we can include a gift card for your friend.

Important note: Please make sure the address confirmed on your Paypal account is the accurate address before buying. Due to Paypal policies, I can only ship to the address on your Paypal account. If you want the item to be shipped to a different address (work, giftee), please add and select this address in your PayPal account profile when paying.
Additional policies and FAQs
If you would like to place a custom order in a specific color I will be pleased to work with you. Please email me here or contact me through my website.

If you have any additional questions please see etsy policies:http://www.etsy.com/policy/ip