All things I deem pretty!

London, United Kingdom

BlackbirdExperience is taking a short break


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Shipping 6 Customer service 5

Shop policies

Last updated on February 3, 2011
Welcome to Blackbird Experience. Stick around a while, and come back soon!

Accepted payment methods

Returns and exchanges
I do not offer refunds or exchanges except under exceptional circumstances that I deem suitable.

Please carefully read item descriptions before buying, and BE AWARE THAT COLOURS REPRESENTED IN PHOTOS AND ON DIFFERENT COMPUTER MONITORS OFTEN DIFFER SOMEWHAT. If in any doubt PLEASE convo me before purchase and I will do my best to help with any questions or concerns.
I accept credit/debit cards and Paypal account payments via the Paypal checkout provided ONLY. If payment is by Paypal e-check, please note that item will not be shipped until payment clears. International customers MUST pay by Paypal. International currency is not accepted.

If you live in the UK I will accept postal orders in pounds sterling. Contact me at checkout for the current conversion rate and my postal address.

Payments MUST be made within 3 days of purchase or purchase will be cancelled and item relisted.
Items will be shipped after payment received and cleared into my account. Under normal circumstances I will ship within 3 working days of cleared payment. I normally ship on a Monday, Wednesday or Friday. Any foreseeable delay will be communicated to buyer via convo.

A) Shipping amount includes all postage,packaging and handling costs.

B) A multiple item shipping discount is processed automatically by Etsy at checkout.

C) UK post is Royal Mail 2nd Class (2-5 days) and by Air Mail for international destinations (generally 5-10 days for Europe and 10-15 days for other destinations) although I have found it often to be much quicker than this. Convo me if you have a preferred delivery method or if you require express delivery.

D) If insurance is desired, please contact me at checkout for the additional cost. Items that are lost or damaged in shipping which have not been insured are not the responsibility of the seller.

E)Please ensure your Etsy and Paypal shipping addresses are CORRECT AND THE SAME. If the addresses differ convo me with the correct shipping address as soon as possible. I will not be responsible for delays resulting from incorrect shipping information.
Additional policies and FAQs
Please note that all products in this shop are under copyright and are NOT to be reproduced or used for resale or in any way without prior agreement by Blackbird Experience.

Allow at least 7 working days for commissions and special requests. Actual time will depend on demand, difficulty of project and whether materials will have to be ordered in for completion.

Special orders cannot be changed or canceled after payment has cleared as materials will likely have been ordered specifically. Feel free to contact me with any questions or concerns before making your payment to avoid complications.

Remember that I am located in the UK (GMT) and that means international time differences affect convos and posting times.

For me, a good transaction requires good communication on both ends. Please check your convos regularly after making a purchase in case there is a problem with your transaction and I need to contact you. If you are less than happy for any reason, please contact me prior to leaving feedback so that I am made aware of your experience. I will do my best to resolve any issues and earn your positive feedback!