Handmade Artisan Jewelry by BlackDogWhiteDog on Etsy

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Shop policies

Last updated on May 10, 2022

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Hi! We really want your purchasing experience with us to be great. In order to make that happen, please read all our shop policies.

Don't forget to leave your Ring Size!

Accepted payment methods

Returns and exchanges
If, when you receive your order, you believe the item to be other than as described, please contact us within 5 days of receipt.
If an item is damaged during shipping, let us know immediately. We will make arrangements to have the item returned and replaced. We would like a photo of the damaged item on your end for our dealings with USPS.

Due to health and sanitation reasons, we do not accept returns of earrings.
Payment by PayPal only. You do not have to have an account with PayPal in order to make payment. Only a credit card is required.
Payment is expected at the time of purchase. Your order will not be mailed out until payment is received and confirmed by PayPal.
Payment for custom orders is expected before the item will be made or altered (shortening, lengthening, change of earwire, etc).
If you need a receipt, you can print one directly from the Etsy order or from PayPal. If you are unable to do so, let us know; and we will include one with your order.
In general, we mail your order within 1 to 2 days using USPS First Class. For your protection and ours, we ask for delivery confirmation. Sundays and holidays will lengthen delivery time. In most cases, your order is mailed the next day.
It has never happened, but the possibility exists that it might take us up to three days to mail your order. If that were to happen, we would email you.
If you need your order right away, convo us so we can confirm the appropriate arrangements.
Shipping for custom orders is outside normal timelines and will be arranged at the time of the order.
Shipping fees include postage and packaging materials.
When you purchase, you agree to the shipping fees, as well as the secondary shipping fees (“shipped with another item" fees).
Additional policies and FAQs
Don't forget to leave your Ring Size!

Every attempt is made to photograph the jewelry in natural light in order to show you accurate colors. There is no color enhancement in any photograph in the shop. Please be advised, though, that computer monitors differ in the way they display color.