The story behind Black Heart Jewellery...
Hello and welcome to Black Heart Jewellery!
Let me start this page by sharing with you a few details about myself…My name is Jules Lowe. I’m a creative soul. Mum to 3 boys and 2 girls (aged 11 to 22 y.o). Nanna to 1 Grand-daughter. I’m an introvert. I’m young in both heart and spirit. Dreamer. Anglophile. Avid reader. Aspiring writer. Music fan. I prefer the night and overcast days rather than day and sunshine. My favourite season is Autumn. Vegetarian. Quote collector. I love dark colours (purple and black are my favourites!). And I have a huge love for Gothic Architecture.
I have been a creative soul for as long as I can remember and have dabbled here and there with many different creative outlets over the years. I initially began creating jewellery for myself as I couldn’t find a style of jewellery in the shops that is ‘me’. Through the compliments that I received from others, along with the encouragement from my friends and family I began ‘Black Heart Jewellery’ in March 2009.
Although the jewellery designs have evolved over the past few years, I have adhered to my personal rule of only putting jewellery pieces in my shops that I am truly proud of and would wear myself. I am influenced by many styles but I am particularly drawn to the look of Dark Romance and Victorian Gothic. I love being different and not being a ‘sheep’ and I am hoping that my wee bit of a rebellious spirit shows through in my designs.
I work from my home studio in Sydney, Australia. During the weekdays I homeschool my 3 youngest children (11, 13 & 15 y.o) and in the afternoons, evenings and weekends you will often find me sitting amongst containers of beads and jewellery findings getting lost in my creations. Black Heart Jewellery is solely operated by myself (except for the odd occasion where my husband takes the parcels to the Post Office for me). I’m the jewellery photographer and website designer of Black Heart Jewellery too, as they are other creative areas that I enjoy.
I hope that this page has given you the opportunity to get to know the person behind Black Heart Jewellery a little. You can also get to know me and see the behind-the-scenes posts over on the blog. Or you can connect with me on any of online places that I’ve shared links to. I love to hear from you, so please say ‘Hello’.
My name is Jules Lowe & I'm a creative soul who lives in Sydney, Australia. I began Black Heart Jewellery in 2009 & since then, I have been sharing my jewellery creations with customers world-wide.
Accepted payment methods
Full payment is to be received within 3 days of purchase. I am a reasonable person and will be open to granting an extension period of a few extra days for payment, but please contact me first to let me know that you need extra time. If no payment has been received within the 3 days and I have not received any communication, I will relist the item.
Parcels are sent via Australia Post. All international orders are sent by Air Mail.
Within Australia – 2 to 4 working days
International – 4 to 10 working days
These are approximate delivery times and can vary depending upon holiday periods or other mail system delays such as customs, strikes etc
Please note that customers are responsible for paying any fees, taxes and duties that may be associated with shipping.
Please check that your Etsy address matches your PayPal address. If there’s any conflicting information, I will contact the buyer to confirm the correct shipping address.
Refunds and Exchanges
Earrings cannot be returned due to health regulations.
Shipping costs are non-refundable and the customer is responsible to pay for the postage costs associated with returning the item.
Please note that I cannot be held responsible for parcels that are lost or damaged in the mail system.
Additional policies and FAQs
Visit the Black Heart Jewellery website (www.blackheartjewellery.com) and blog (www.blackheartjewellery.com/blog) for jewellery updates, behind the scenes information, promotions etc
Thank you for taking the time to read my shop's policies.