blackmustard

:::: Handknit accessories and handspun yarns ::::

Surrey, Canada

blackmustard is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

blackmustard is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 7, 2011
Thanks for coming by! This is a convo-friendly shop, so if you have any questions or comments, please don't hesitate to contact me! I am also open to trades!

Accepted payment methods

Paypal
Returns and exchanges
I want you to be happy with your purchase - bottom line! If you are unsatisfied for any reason, please return the item to me in its original condition and I will refund the purchase price (less shipping) once I receive it.
Payment
When you purchase an item on Etsy, you will complete two steps. First you will add the item to your cart, enter your address, and "buy" it. Next, you can follow the automatic link to complete the transaction by sending payment through PayPal. If you have any questions about this process, just let me know!

If you'd rather pay with a money order or personal cheque, your order will be shipped out just as soon as the payment clears!

If you live locally and would like to meet in person to receive your item, I will also accept cash.
Shipping
All orders are shipped regular Air Mail with Canada Post. To keep shipping prices as low as possible, insurance and tracking capabilities are not included. However, service can be upgraded to include these if you'd like for a small additional fee. Please send me a convo prior to buying and I will adjust the listing for you!

All items are wrapped in tissue paper (except yarns), secured in a plastic freezer bag to protect from moisture, and enclosed in a bubble envelope.

Most of the items in my shop are ready to ship and will be sent out within 2 business days of receipt of payment. Any "made-to-order" items are clearly identified as such in their descriptions. Timelines for custom orders are detailed below in "additional information".

::::: International buyers :::::

Please note that shipping prices do not include any customs fees or duties that might be incurred in shipping to your country. If there are any customs fees to be paid, the buyer will be responsible for them.
Additional policies and FAQs
::::: Alchemy / Custom orders :::::

See something you like in my sold items? Have an idea for something new that you'd like to run by me? Bring it on!! I love the creative challenge of a special request.

Here is an idea of the time involved to do a custom order:

Fabric headbands: 1-2 days if fabric is in stock
Knitted or crocheted headbands: About 1 week if yarn is on hand
Felted or needle-felted bags: 1-2 weeks
Handspun yarns: As a rule I am not currently accepting orders for custom yarns. However, I am open to discussion!

::::: More about needle-felting :::::

The designs on my pouches are created using a process called needle-felting, which involves shaping raw wool fibres onto felted knit fabric and poking them with a special barbed needle to work them into the felt. The resulting design is secured onto the knitted bag and will not come off unless you really pick and pull at it.

During this process, I like to follow the natural shape and direction of the fibre whenever possible. This means that no two pieces will ever be exactly alike. If you see something in my sold items that you like, I will be glad to recreate it as closely as I can, but I can't guarantee that it will be identical.

::::: Gifts :::::

If you are buying an item to give as a gift, I will gladly ship it directly to the recipient for you! I will even include a hand-written card if you'd like. Just send me the details (address, message for card, etc) in the "message to seller" when you checkout.

::::: Where to find me :::::

All Black Mustard handspun yarns are on Ravelry.com. If you are a member and you purchase a yarn from me, feel free to add it to your stash. I would be thrilled to see what you knit with my yarn!!!

Please track me down on Ravelry or Flickr as "blackmustard", or check out my blog at www.blackmustard.blogspot.com!

Also, I would love to hear how you heard of me if you've got the time to let me know!

::::: Wholesale / Consignment :::::

I am very open to Wholesale inquiries. Just contact me with your email address and all the pertinent details, and I will send you my wholesale information. I am not accepting consignment requests at this time.

Thanks for looking!!!