We accept payments via PayPal and through direct checkout via Etsy. We no longer accept checks and/or money orders. If you prefer to use this method of payment please contact us.

Please allow 1 to 3 business days for purchased item(s) to be shipped to you. If you are unsatisfied with your purchase or if you receive an item that has been damaged through shipping, please refer to the shop refund policy below. International buyers are responsible for all customs charges that may occur. The following is a helpful link to calculate import duties: http://www.dutycalculator.com.

Also, please keep in mind postage is calculated by weight. Full 15-16 inch strands, such as 10mm and 12mm strands, weigh more than 8 inch strands or beads sold in pieces/packs which is the reason there are different charges for extra item shipping costs. If there is an excessive overage of shipping fees then the difference will be refunded via your method of payment whether through Paypal or Etsy. You will receive an email notifying you of the refund details.

International orders are shipped via USPS First Class Mail and does not offer insurance. If you would like to add insurance please let us know as this will be an additional fee. As always, you will receive an email once your order has been processed letting you know of the ship date.

BLACKROCK BEADS REFUND/RETURN POLICIES:

1) If you receive an item that is damaged due to shipping or defective, we will gladly issue a refund or resend a duplicate item if available. If a duplicate item is not available, you can choose another item from our shop with the same purchase price if you choose.

2) If you receive your item and are not happy with it, we will gladly issue a refund minus Paypal and Etsy fees once the item has been shipped back to us in its original state. In this case, it is the buyer's responsibility to pay for the return shipping fees. Buyers have 14 days to return the purchased item(s).

3) IMPORTANT: If you are a buyer from the EU then you have 14 days from the time you receive the item(s) to contact us about a return.

*****PLEASE NOTE: All items MUST be restrung in order to receive a refund unless the item is damaged or was purchased in packs/pieces. Also, ALL beads ordered must be returned to receive a refund so, for example, if you order a 25 piece strand or a package of 20 beads then EVERY bead must be returned.*****

IMPORTANT: Refunds will NOT be issued for invalid mailing information such as address and forwarding address errors or for lost packages. Make sure when you place your order that your address is correct. If you wish to purchase insurance protection, please let us know. There will be additional shipping fees associated with this option.

If you have a request please let us know and make sure to post your request in the "information to seller" section upon checkout. If you are ordering multiple 8 inch strands or 25pks/pcs, then strands may be given unless requested otherwise. If ordering more than 1 quantity of the same item they may be packaged together.

**Blackrock Beads is a legal and licensed business and, by law, is required to charge sales tax for Tennessee residents upon checkout.**

**We greatly appreciate your feedback and strive to maintain customer service and customer relations. If you are unsatisfied with your order please give us a chance to resolve any issues you may have before leaving negative feedback. Thank you!**

**All photos are taken by the owners of Blackrock Beads and may not be copied/stolen or reused for resale purposes. Thank you!**

**Bead Descriptions (noted in the listing title and description):
1) Strand - temporarily strung on string or thread
2) Pc/Pcs/Pk - loose beads

**CAUTION: All items sold by Blackrock Beads are not toys and should not be used in products or goods for or by children at the age of 14 or under. Items may be harmful if swallowed such as choking.**