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Reviews
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Michelle on Mar 19, 2023
5 out of 5 starsI got this very quickly and had great communication with the seller. The product is wonderful. Such a great experience!
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Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Wholesale availability
Most items in the shop are available at wholesale rates. If you would like to purchase items in bulk or have items engraved for your own private label, feel free to send us a message.
As we are engravers first and foremost, the customization/personalization options are extensive, so we have worked with a number of clients on a variety of projects. Situations have called for things as simple as a custom logo on an existing product we already carry, all the way up to the sourcing and creation of new products to meet specific needs.
Just let us know what you have in mind and we will help to the best of our abilities!
Custom and personalized orders
Most everything in our shop is available to be personalized. If you would like something custom to be engraved on your item, please reach out and we will see how to help!
With custom engraving, there are limitations that are unique to the process. Unlike printing, which uses inks or dyes to add a design on to an object, engraving involves the removal of material from an object to create the design. This means that color is typically not an option and certain artwork formats are required to create the engrave-able image (for example, very fine details and greyscale/shading aren't feasible).
Gift wrapping and packaging
We prioritize the safe arrival of your order, so the use of bubblewrap and foam gives the glassware the best possible likelihood of arriving in beautiful condition.
Because of the nature of shipping the glassware in dense packaging, gift wrapping is not feasible at this time.
Care instructions
Glassware, by its nature, is fragile! If handled with care, it can last a lifetime though.
If the engraving appears faded, it is typically from the build-up of oils from handling, soap film, or other dirt - hand washing under running water with a clean cloth and drying with a clean cloth will fix that!
Glass is also subject to thermal stress - quick changes of extreme temperature. Adding hot liquid to a cold glass out of the freezer, or icy liquid to a hot glass right out of the dishwasher, can cause damage.
It is recommend to hand-wash glassware, but from glass manufacturer information, they typically are fine in the dishwasher (treat them as you would any other glassware).