Refunds

Cost of item(minus shipping) will be refunded if the item is damaged as long as it is returned with its packaging within a month of receipt. To receive a refund please notify me of the problem when your purchase arrives by Etsy convo.

Refund for items lost by the postal service will be discussed individually with the buyer.

I accept payment by Paypal.

I can also accept personal cheques but only from UK buyers (not including Northern Ireland).

If you wish to cancel a payment please convo me and I will refund the cost through Paypal.

Currency Conversion

Expedia provides a simple tool for working out prices at the following web link

http://currencyconverter.uk.com/jump/ggo.html

if you need to work out what the item costs in your national currency.

Shipping

All items ship Internationally from UK wtih a shipping discount for customers buying multiple items from my shop. Most orders are shipped within 5 working days of purchase. If your item is being shipped after this time period I will contact you.

Items will be shipped first class, non recorded delivery (or based on post office recommendations). If you would like a particular type of shipping please convo me upon purchase.

Items will not be shipped until full payment has been received.

Customs Charges

As I am shipping from the UK it is possible that there may be a customs charge attached to any packages that ship Internationally. This will most likely only affect buyers in Canada but please be aware that a customs charge may be possible if you are a buyer from outside the UK. It is the responsibility of the buyer to pay these charges. I would hate for anyone to find this out after they have purchased an item.

I am now offering a unique jewellery repair service. This service only applies to jewellery items and is not applicable to any of the paper or card items avialable from my shop.

If any time, a year from purchase an item you buy from my shop is damaged or an element of the item is destroyed accidentally by you I will repair or repurpose the item for you. You will be required to pay outbound postage and packaging only.

In order to be eligible for this service you must include a paper copy of the electronic invoice you receive automatically from Etsy upon completing your purchase. You must also convo me to let me know the item will be arriving.

This item is not applicable to items lost or entirely destroyed in exceptional circumstances.