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Shop policies

Last updated on September 27, 2011

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Check
Returns and exchanges
Bloomsong products are printed and sewn by hand in a studio, few variations may occur and its make the unique nature of the products made by hand, adding to each item’s charm. Colours are mixed by hand, and may differ slightly due to varying monitor display settings.
Therefore there may be slight differences between your purchase and the item photographed.

In the unlikely event that your purchase is not to your satisfaction, please contact me in the first instance to discuss a refund/exchange.

Please note that custom orders are non-returnable.

If you find damage through shipping, or defective goods, please email confirmation of any missing, damaged or defective items within 7 days.

Once we have discussed the situation, Items must be returned, unused, in their original packaging within 7 days. Return postage responsibility lies with the customer.

As soon as the returned goods are confirmed, replacements will be shipped. The shipping charge for returning the goods, will be borne by us. You must contact us before returning any goods.

I send all the orders without tracking, but If you'd like one just send me a message and I'll organize a tracking which will be charge at cost.
If, unfortunately, your order get lost in the mail... Please please contact me to let me know as soon as you feel it gets late. We'll figure out something together to find the missing parcel .

Les échanges peuvent être acceptés si l'article reçu ne correspondait pas à celui commandé (veuillez bien lire la description des matières et coloris) et cela sera traité au cas par cas.
I accept payment by Paypal. You can either use a credit card or set up an account linked with your bank.

Invoices are in US$ but Paypal will convert the transaction to your currency.

Please pay promptly. If payment or other contact is not received within 24 hours, the order will be cancelled.

If you have made a mistake, or changed your mind, please let me know by using the 'contact this seller' link.

Please ensure your Paypal and Etsy shipping addresses are the same, I'll send your order to your Paypal adress.

If your purchase is a present, I am happy to write a gift card message, and leave out the receipt.


Pour le paiement j'accepte Paypal et chèques personnels [notez que l'envoi se fera après que le chèque ai été encaissé].
Pour Paypal vous pouvez soit utiliser votre carte de crédit ou créer un compte qui sera lié avec celui de votre banque.

Les factures sont en Dollar américain mais Paypal les convertira en Euro.

Le paiement devra être effectué lors de la commande, si celui ci (ou un message) n'est pas reçu dans les 24 heures l'achat sera annulé.
Si vous avez fait une erreur ou changé d'avis s'il vous plait faites le moi savoir par mail via "contact the seller".

Si votre achat est un cadeau je serai heureuse de l'emballer et d'ajouter une petite note...
Your goods will be send within 3 days after the payment has been made and cleared.
If there is any special situation I will inform you by email.
I ship everywhere in the world, for more informations about shipping fees please email me.

Please note that you are responsible for any import duty that may apply on delivery.



Toutes les commandes seront expédiées dans les 3 jours ouvrés après réception du règlement, pour les situations exceptionnelles je vous contacterai par email pour vous informer du suivi et de l'état de la commande.