If there is ever a problem with an item you receive from me, please contact me as soon as possible, I will happily work to resolve any issues that arise.

Your item can be returned within 2 weeks of receiving the item for exchange or refund. The buyer is responsible for return shipping costs. Shipping charges will NOT be refunded. Please contact me before returning any items.

Items returned to me due to incorrect address or failure to pick up items from the post office can be resent for the cost of shipping, or the cost of goods can be refunded minus shipping charges.

I always ship promptly and make every effort to get your items to you as soon as possible, however, I cannot guarantee the arrival date of any item. All items ship via the US Post Office, you can check your order at any time on Etsy to see tracking information.

Most USA shipments will arrive in 3-5 days International shipping averages 1-3 weeks.

Is the item a gift? I will be happy to include a personalized message at no extra charge, just let me know in the comments to seller section at check out.

International shipments- items being held in customs may cause extended delays up to a month or more. Unfortunately I have no control over this, and am not responsible for these delays, however I always ship promptly with the correct customs paperwork. I am not responsible for custom fees or import charges. Sorry, I cannot lie on customs forms. Please check with your local Post Office if you package hasn't arrived after 3 weeks, often they are held for pick up.

Please make sure your address is correct, I am not responsible for items shipped to incorrect addresses (as entered by you into Paypal or Etsy) or for items that are not delivered because of refusal or inability to accept the delivery or claim such packages at the Post Office, or refusal to pay customs fees or taxes. With packages that are returned to me and for orders that are canceled because of this, the shipping cost will not be refunded.

No additional shipping charges are added for additional purchases from this shop. You will be charged the shipping cost that is the higher amount, but the rest of the items purchased at the same time ship for free.

*Suggested Holiday Purchase Guidelines for delivery by December 25th*
...International - Purchase before November 15th
...USA- Purchase before December 14th.

I use recycled and recyclable shipping materials, and reuse clean packaging when available.

If an item is damaged in shipment, please contact me immediately. Your item is packaged to arrive in perfect condition.

All original items in my shop are created by me and are one of a kind. Once made they cannot be exactly reproduced, however, I can create archival prints of most of my sold and existing paintings.

Images shown here, especially paintings, may differ slightly in hue, color and lightness due to variations on individual computer monitors. I suggest clicking the enlarged view before you purchase to see the item in more detail.

Watermarks shown in images are only in the digital form as copyright protection and will not be present on the original, unless noted in the description.

The artist retains all reproduction rights and copyrights to the artwork in this shop even after sale. The images, originals and reproductions may not be reproduced without the artist's express written consent.

All paintings and ACEO cards on this site are painted from memory, I do not work from life or photographs except for the occasional animal portrait.

Pricing is based on size and complexity of the work as well as the quality of the finished item. Some items may go on sale or have reduced prices if they have been in my shop a long time.

All paintings and prints are made using archival quality papers, inks and paint so you can enjoy your new art for a lifetime. It is recommended that artwork not be hung in direct sunlight.

I work in a smoke free environment, but I do have dogs that keep me company for those with allergy issues.

I do sell wholesale for some items in my Etsy shop to verified accounts, please contact me for more information.

I am convo friendly! Please contact me if you have any questions.

Your privacy is important to me. I never sell, share, rent or otherwise use any information provided by you to do anything except fulfill your order on Etsy as authorized by you. I track orders for accounting purposes but to not save your personal information except where required for tax purposes. I use your information for shipping via the US Post Office and may contact you via email or through Etsy if questions or issues with your order arise. I do not SPAM or send unsolicited emails.

For more details, please read below.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can read more about Etsy's privacy policy here https://www.etsy.com/legal/privacy/
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, in compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
How to Contact Me

I can be reached at any time at bluedogrose [!at] gmail.com or alternatively wirerhino [!at] hotmail.com

To correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance.