Our bottom line is to make you as a customer happy with your purchase. Please contact us if you are unsatisfied in any way with your order and we will work with you to rectify the situation!! If, however, you remain unsatisfied, Blue Hour Designs follows two types of return policies depending on what type of item you purchased.

In-stock Items: We will refund 100% of your purchase (less shipping costs) if the item is returned within 10 days from the date received.

Custom orders and custom sized rings: Unfortunately, since these items are made after a specific design or only fit a specific size finger, they only carry a limited return policy. Each case is handled individually, but generally these designs only have a 50% refund return policy. Please send us a message within 10 days from the date you received your item to discuss your situation.

We accept all major credit cards and payments through PayPal.

We firmly believe in shipping as soon as possible and will make every attempt to get your purchased design to you as soon as possible. Please, keep in mind that many of our items are made to order, but we are always committed to shipping within 6 days from receiving payment.

Unless noted otherwise, we ship to the address listed in the Etsy transaction, so please make sure that it is correct.

Standard Shipping to U.S. Addresses:
Orders are shipped via USPS 1st class mail and per USPS guidelines, domestic delivery times range between 2-9 days, but in most cases 2-4 business days to the contiguous 48 states. The cost is $4.50 for the first item and $0.50 for each additional item.

Standard Shipping to International Addresses:
Orders are shipped via USPS 1st class international mail and per USPS guidelines, delivery times range between 10-21 business days. Tracking service is not available for this service. The cost to ship jewelry to Canada is $13.00 for the first item and $0.50 for each additional item. The cost to ship jewelry to Australia is $16.00 for the first item and $1.00 for each additional item. The cost to ship jewelry to any other country in the world is $14.00 for the first item and $1.00 for each additional item. Buyer is responsible for any applicable import duties and VAT charged by your country, if any.

We also offer expedited shipping options and insurance for your convenience. Please let us know if you are interested in these services upon checkout. We will send you an additional invoice for the extra shipping charge if you indicate in your order notes you would like to add insurance or upgrade to expedited shipping speed.

Delivery times and costs for the expedited shipping and insurance options are following:

Expedited Shipping to U.S. Addresses*:
1) USPS Priority shipping, delivery in 2-3 business days, the cost is $4.50 IN ADDITION to the normal shipping charge.
2) USPS Express delivery, overnight to most locations, the cost is $21.00 IN ADDITION to the normal shipping charge.

*Please keep in mind that the expedited shipping options only affect the actual shipping times. We still reserve the right to take up to 6 days to make the item before it is available to be shipped.

Expedited Shipping to International Addresses:
Costs and delivery times vary per location. Please send us a convo with your exact needs prior to purchasing so we will be able to provide you with a custom shipping quote. Buyer is responsible for any applicable import duties and VAT charged by your country, if any.

Insurance:
Cost varies based on the amount of insurance desired.

Gift Wrapping:
All our items are already shipped gift-wrapped! If you would like to add a personalized note, we’d be happy to include that free of charge. Also, if you wish to send your purchased items directly to the recipient, simply put down their address in the Etsy transaction.

RING SIZING – Please, please make sure that you know your ring size prior to ordering. It is a very difficult process and sometimes impossible to change the size of a ring once it is made. It is best if you can have your finger measured with a ring sizer. Most jewelers provide this service for free. However, if you are unable to do so, there are many complimentary ring sizers online that also work quite well. We usually refer our customers to http://www.bluenile.com/find-ring-size.
Please also see our return policy for custom sized rings.

CUSTOM ORDERS – Due to time limitations, we no longer work on custom orders.

*If you have any other questions please don't hesitate to contact us!

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